Customer Service Team Director
7 days ago
**Team Director Opportunity**
We are recruiting for a Customer Service Team Director to lead our call centre team in Dingwall. As a key member of our leadership team, you will be responsible for motivating and developing a team of up to ten customer service agents, ensuring they deliver high-quality service while achieving both individual and team performance goals.
The role requires strong leadership and people management skills, with the ability to motivate and inspire a team. You will monitor team performance against KPIs, conduct one-on-one meetings and performance reviews, and handle escalated customer inquiries with professionalism and efficiency.
You will also foster a positive, motivating team environment, encouraging collaboration and high morale, and ensure adherence to call centre processes, policies, and quality standards.
**Requirements**
- Proven experience in a team leader or supervisor role within a call centre/commercial environment.
- Strong leadership and people management skills, with the ability to motivate and inspire a team.
- Excellent communication, interpersonal, and problem-solving abilities.
- A results-driven mindset with a focus on achieving goals and improving team performance.
**Salary and Benefits**
- A competitive salary of £45,000 per annum, plus performance-based incentives.
- Comprehensive training and development opportunities.
- Health and wellness benefits.
- Free car parking.
- Opportunities for career progression in a growing business.
-
Customer Service Team Lead
3 weeks ago
Dingwall, Highland, United Kingdom Brook Street UK Full timeJoin us as a Customer Service Team Lead and help shape the future of our call centre!About the RoleWe're looking for an experienced leader to oversee a team of customer service agents, ensuring they deliver exceptional service while meeting performance targets. This is a great opportunity to advance your career and work with a talented team.What We OfferWe...
-
Customer Service Team Manager
3 weeks ago
Dingwall, Highland, United Kingdom ManpowerGroup Full timeUnlock Your Potential as a Customer Service Team ManagerJoin ManpowerGroup, a leading global workforce solutions company, as a Children Senior Team Leader and take your career to new heights. In this pivotal role, you will lead a team of customer service agents, ensuring they deliver exceptional service and meet performance targets.This is an exceptional...
-
Customer Service Team Lead
3 weeks ago
Dingwall, Highland, United Kingdom Brook Street UK Full timeTeam Lead - Customer Service and PerformanceWe require a skilled and motivated Team Lead to join our customer service team. As a Team Lead, you will be responsible for leading and managing a team of customer service agents, driving performance and quality improvement, and developing your team members.This role offers a competitive salary of £35,000 -...
-
Customer Team Member
1 week ago
Dingwall, United Kingdom Coop Full timeCustomer Assistant - Customer Team Member Location: School Road, Conon Bridge, Highlands, IV7 8AF Pay: £9.50 per hour & amazing benefits. Contract: 16 hours per week + regular overtime, permanent, part time No experience needed as full training given Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be...
-
Customer Team Member
7 months ago
Dingwall, United Kingdom Coop Full time**Customer Team Member** - Location: Old Evanton Road, Dingwall, IV15 9GA- Pay: £12.00 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training provided- -...
-
Customer Team Member
7 months ago
Dingwall, United Kingdom Coop Full time**Customer Team Member** - Location: Old Evanton Road, Dingwall, IV15 9GA- Pay: £12.00 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training provided- -...
-
Customer Team Member
6 months ago
Dingwall, United Kingdom Coop Full time**Customer Team Member** - Location: School Road, Conon Bridge, Highlands, IV7 8AF- Pay: £12.00 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview- Full, paid training provided- -...
-
Customer Team Member
6 days ago
Dingwall, United Kingdom Coop Full timeCustomer Assistant - Customer Team Member Location: Old Evanton Road, Dingwall, IV15 9GA Pay: £9.50 per hour & amazing benefits. Contract: 16 hours per week + regular overtime, permanent, part time No experience needed as full training given Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing)...
-
Customer Team Member
1 week ago
Dingwall, United Kingdom Coop Full time**Customer Team Member** Location: School Road, Conon Bridge, Highlands, IV7 8AF Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings at 6am, afternoons, late evenings until 10:15pm and weekends, to be discussed at interview. The role will also...
-
Customer Team Member
1 week ago
Dingwall, United Kingdom Coop Full time**Customer Team Member** Location: Old Evanton Road, Dingwall, IV15 9GA Pay: £9.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full training...
-
Customer Team Member
6 days ago
Dingwall, United Kingdom Coop Full time**Customer Team Member** Location: 13 Balconie Street, Evanton, Dingwall, IV16 9UN Pay: £9.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...
-
Customer Team Member
7 months ago
Dingwall, United Kingdom Coop Full time**Customer Team Member** Location: Old Evanton Road, Dingwall, IV15 9GA Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10:15pm) and weekends, to be discussed at interview. Full training...
-
Customer Team Member
7 months ago
Dingwall, United Kingdom Coop Full time**Customer Team Member** Location: Old Evanton Road, Dingwall, IV15 9GA Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Full training given You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm, or involves working in...
-
Customer Team Leader
7 months ago
Dingwall, United Kingdom Coop Full time**Customer Team Leader** - Location: School Road, Conon Bridge, Highlands, IV7 8AF - Pay: £12.10 per hour + great benefits - Contract: 39 hours per week + regular overtime, permanent, full time - Working pattern: 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...
-
Customer Team Member
7 months ago
Dingwall, United Kingdom Coop Full time**Customer Team Member** Location: 13 Balconie Street, Evanton, Dingwall, IV16 9UN Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full...
-
Customer Team Member
7 months ago
Dingwall, United Kingdom Coop Full time**Customer Team Member** Location: School Road, Conon Bridge, Highlands, IV7 8AF Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: 5 varied shifts over 7 days, including early mornings (from 6am) afternoons, late evenings (until 10pm) and weekends, to be discussed at...
-
Customer Team Leader
7 months ago
Dingwall, United Kingdom Coop Full time**Customer Team Leader** - Location: The Co-operative Food, 13 Balconie Street, Dingwall, IV16 9UN - Pay: £12.10 per hour + great benefits - Contract: 20 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...
-
Customer Service Agent
7 days ago
Dingwall, United Kingdom Marston Holding Limited Full timeVacancy ID: - 031043 - Town: - Dingwall - Closing Date: - Salary: - 19831.50 - Are you looking for a new opportunity with a great company that is flexible and keen to provide the best opportunities for development?- Due to business growth, we are looking to expand our Customer Service Team with colleagues who have excellent communication skills and...
-
Customer Service Advisor
6 days ago
Dingwall, United Kingdom Search Consultancy Full timeWe are looking for Customer Service Advisor's Monday-Friday, 9-5, £9.50 per hour, remote working available after 3 months No experience needed as full training will be provided Duties and responsibilities: - Handling incoming calls - Delivering exceptional customer service - Process online payments - Resolving complaints What's in it for you? - Free...
-
Customer Service Advisor
1 day ago
Dingwall, United Kingdom Search Consultancy Full timeAre you customer focused? Do you love talking to customers over the phone? We are looking for Customer Service Advisors based in Dingwall Monday-Friday, £8.91 per hour then rises to £9.50 in April Great benefits: - Free on-site parking - Full training provided - Great work life balance **Duties**: - Incoming calls - Dealing with queries - Handling...