Customer Service Team Director

7 days ago


Dingwall, United Kingdom Brook Street Full time

**Team Director Opportunity**

We are recruiting for a Customer Service Team Director to lead our call centre team in Dingwall. As a key member of our leadership team, you will be responsible for motivating and developing a team of up to ten customer service agents, ensuring they deliver high-quality service while achieving both individual and team performance goals.

The role requires strong leadership and people management skills, with the ability to motivate and inspire a team. You will monitor team performance against KPIs, conduct one-on-one meetings and performance reviews, and handle escalated customer inquiries with professionalism and efficiency.

You will also foster a positive, motivating team environment, encouraging collaboration and high morale, and ensure adherence to call centre processes, policies, and quality standards.

**Requirements**

  • Proven experience in a team leader or supervisor role within a call centre/commercial environment.
  • Strong leadership and people management skills, with the ability to motivate and inspire a team.
  • Excellent communication, interpersonal, and problem-solving abilities.
  • A results-driven mindset with a focus on achieving goals and improving team performance.

**Salary and Benefits**

  • A competitive salary of £45,000 per annum, plus performance-based incentives.
  • Comprehensive training and development opportunities.
  • Health and wellness benefits.
  • Free car parking.
  • Opportunities for career progression in a growing business.


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