Service Assistant
3 weeks ago
This role is responsible for coordinating IT operations and managing the acceptance criteria for any changes within the area. This role is responsible for validating changes against the acceptance criteria, gathering evidence and creating materials as necessary.
**About the Role**:
- To be responsible for supporting the IT Service Manager in delivery and assurance of service introduction and service acceptance processes.
- To be accountable for validating changes against acceptance criteria, gathering evidence and creating materials as necessary.
- To be accountable for flagging any potential risks and escalating these to the Service Transition Manager.
- To be responsible for supporting Information Technology Service Management (ITSM) related activity as required.
- Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI.
**About You**:
**Skills**:
- Change management. Ability to implement changes based on requests for change.
- Incident management. Ability to identify and register incidents, gathering the required information and allocating it to the appropriate channel.
- Problem management. Ability to understand and investigate problems in systems, processes or services.
**Knowledge**:
- Knowledge of core technical concepts of platforms, products or services
- Successfully completed an IT-related apprenticeship or equivalent
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