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Primary Care Digital First Facilitator Manchester

8 months ago

Manchester, United Kingdom NHS Greater Manchester Integrated Care Full time

We are looking for dedicated change management professionals, who are passionate about making a difference to people’s lives. Being part of the wider Digital First Primary Care Programme (DFPC), as a Primary Care Digital Facilitator (DF), you will be responsible for supporting primary care workforce colleagues adopt digital tools and technologies to enable the best possible outcomes and experience for patients in Greater Manchester.

This will involve engaging with a range of stakeholders including Neighbourhood Managers, Practice Managers, PCN Managers, GPs and practice staff, locality IT Team, business intelligence, IT support staff and patients/carers.

This role will support practices in making plans optimised use of digital tools and workflow (EPR systems, Websites and On-Line consultation tools) for all their Primary Care Networks and practices in the locality. Through business change, project management, improvement action plans, to provide access to training, coaching, empowering local digital champions, sharing training materials, best practices, and direct and indirect training activity.

The DFs support data capture and reporting relating to DFPC adoption on behalf of their Practices and PCNs and Patient engagement for the locality.

You will report to the Locality IT Lead/Locality Head of Primary Care IT and provide updates to the Senior Primary Care Digital Facilitator. You will work with practice and PCN operational and clinical staff within the locality.

You will also need to liaise with individuals who will be working in the same role in other Greater Manchester localities.

You will be part of a Digital First Academy where you will receive information, training and coaching alongside colleagues in local primary care teams. The Digital First Academy is a partnership between, Aqua, Primary Care Provider Board (PCB)/GP Excellence.

As a Primary Care Digital Facilitator, you are also part of Greater Manchester system teams, including NHS Greater Manchester Integrated Care and the Digital First Primary Care Programme.

You will need to be a primary care professional with digital or change management experience or be a digital change management professional. Some of the key skills and experience you will bring:

- Implementation of process change within a primary care setting
- Understanding of the NHS Primary Care Agenda
- Knowledge of GMS contract and Qualities and Outcomes Framework
- Evidence of excellent customer services and approach to service delivery
- Engaging and presenting confidently to a diverse audience
- Experience of user support, capturing, assessing and responding to workforce user queries, and providing resolutions to problems and referring for follow-up training/advice and guidance if appropriate
- Experience of managing complex queries, logging, and answering and resolving in a timely, respectful manner, and escalating where appropriate
- Ability to lead group or one to one workforce training sessions
- Acquire and develop a specialist and in-depth knowledge of practice clinical systems and technologies (EPR systems, Websites and On-Line Consultation Tools)
- Understanding of Data Protection Act and GDPR
- Educated to Degree standard or good standard of education with proven relevant experience.

Please see attached Job Description and Person Specification for full role requirements.

Previous applicants need not apply.