Primary Care Digital Facilitator/trainer

2 weeks ago

Manchester, United Kingdom Salford Primary Care Together Full time

Salford Primary Care Together _Community Interest Company_ (CIC) is looking for an experienced Primary Care Digital Facilitator/Trainer to join our dedicated team within Salford on a full-time basis, 37.5 hours a week. This role will be based at Salford Primary Care Togethers’ Head Office (2 City Approach, Eccles) and across the other sites as needed within Salford’s 5 Primary Care Neighbourhoods (Lower Broughton, Eccles & Irlam, Ordsall & Claremont, Walkden & Little Hulton, and Swinton).

**ABOUT US**

Salford Primary Care Together is a Community Interest Company, which means we exist to improve the health and wellbeing of the people of Salford and all our resources are dedicated to doing just that. As part of our services, we also run an Inclusion service, Extended Primary Integrated Care 24 (EPIC 24), Covid-19 Vaccine service and Salford Primary Care Academy. The care of our local people is at the heart of everything we do, and we have committed to drive the collaboration of the city’s GP practices, strengthening and improving care for the local communities.

**JOB PURPOSE**

The post holder will be responsible for supporting of the use of GP clinical systems and digital technologies within primary care to improve the health of the local population and to improve the digital maturity of the PCNS and practices. This will involve helping practices get the best use out of the digital tools provided, improve their processes and facilitate training and behaviour change. The Digital Facilitators will work with Practice staff and Primary Care Network (PCN) managers to deliver the Network and local contract targets.

**KEY RESPONSIBILITIES**

**Main tasks/overview of responsibilities**
- To support PCN’s and practices aims of improving digital to support processes to improve quality of patient care.
- Act as a support for all practices by promoting and exploiting the use of clinical systems and digital products.
- Act as a trouble-shooter for digital products issues and problems at practice and PCN level.
- Identify areas for system exploitation and support at scale rollouts of these.
- Supports the delivery of projects and work packages to meet business needs and deliver agreed benefits by effectively utilising the necessary resources and skills.
- To work closely with line managers in order to deliver organisation targets in an efficient and accurate way
- Maintain excellent communication with all staff, patients PCNS and DFFs to effectively deliver the GM Digital strategy and local initiatives.

**Knowledge, Training and Experience**
- The role involves working without direct supervision. Work under direction is subsequently self-driven with regular reviews and monitoring reporting for key programmes.
- To undertake such duties as may be required from time to time as are consistent with the responsibilities of the grade and the needs of the service.
- Works to a program of activities for the entire year, including meetings and workshops.
- To contribute to the development and continual improvement of the processes and systems of work within the scope of the project and to be responsible for self-organisation/time management
- To ensure accuracy and to maintain concentration over prolonged periods of time.
- It is essential that the post holder has the experience to deal with the conflicting demands on their time and are able to manage this complex work arrangement.
- The strict confidentiality of all information to which the post holder has access must be maintained at all times and role will involve exposure to potentially disturbing or sensitive case notes.
- To participate in in all mandatory training in line with SPCT and ICB requirements.
- Ensure careful use of all equipment provided and office facilities.

**Responsibilities for physical and financial resources**

Provide update and reporting progress appropriately within the Digital programme to assure the outputs and impact of all works carried out on progress, monitoring, safety and outcomes to inform decision-making.

**PERSON SPECIFICATION**

**ESSENTIAL**
- Educated to GCSE standard or good standard of education with proven relevant experience.
- Proficient with the use of Microsoft office 365
- Previous work experience in a professional environment.
- Experience of using high level IT functionality.
- Experience of user support, recording, assessing, and responding to user queries, and providing resolutions to problems and referring for follow-up training/advice and guidance if appropriate.
- Evidence of excellent customer services and approach to service delivery.
- Experience of user support, recording, assessing, and responding to user queries, and providing resolutions to problems and referring for follow-up training/advice and guidance if appropriate.
- Experience of working under pressure particular with end-users at all levels of seniority.
- Ability to manage and prioritise a heavy and diverse workload.
- Ability to work autonomo

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