Operations Trainer

2 weeks ago

Manchester, United Kingdom JaJa Finance Ltd Full time

**Role**: Trainer

**Department**: Operations

**Reporting To**: Head of Operations

**Contract location**: Manchester

**Working style**: Hub (Flexible working between home and office)

**Hours of work**: 37.5 hours per week. Typically, Monday to Friday 9am to 5:30 pm, although weekend and evenings may be required dependant on training delivery needs.

**Travel Required**:To service locations within the UK & ROI; face to face delivery as and when required or for team / company meetings.

**About Jaja**

**Our Mission**:To be the UK’s Digital Lender of Choice

**Our Company Values**: Collaboration, Excellence, Innovation, Empathy, Passion

Jaja is an innovative UK based consumer finance business, leading initially with a digital credit card launched in 2018, and a pipeline of consumer finance solutions in the making.

**We are on a mission to redefine the consumer finance experience and liberate customers from needless complexity, wasted time and frustration. Or as we say it, Make Simple.**

**We will delight our customers - making the customer experience simpler, more enjoyable, more intelligent - treating customers fairly and giving them more control of their money.**

**Why join us?** This is a chance to make a real impact in a growing business on a mission to change the face of the consumer finance industry forever.

We have a collaborative team structure fuelled by an exciting mix of people welcoming both experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself

**About The Role**

As our Operational Trainer you will be accountable for the design, delivery and certification of training across Operations. To onboard new starters as well as develop and improve existing employees’ performance and customer service skills.

**Your will **be responsible for** (not limited to)**:

- Onboarding new hires into Jaja Operations
- Working closely with business SMEs to define, develop and deliver implementation of a training curriculum across Operations (including collections, customer services, complaints & customer support).
- Provide proactive support for change initiatives - designing & delivering training / briefings / agent materials as necessary.
- Identifying and communicating Training needs within the team through evaluation.
- Work with the QA team and team leaders to ensure service quality is driven up with and a key focus on driving digital and thematic areas of improvement.
- Identify & develop further training to enhance knowledge & skills across the team. Working closely with the wider team to evaluate and assess the impact of change post go-live to ensure training has met its objectives.
- Represent Ops in shaping the wider organisation’s approach to training.
- Inspect the retention of knowledge, skills and behaviours trained and help through remedial actions to close gaps.
- Ensure training can be delivered successfully to remote colleagues as well as in office where possible.
- Advise on delivery tools to optimise training effectiveness.
- Propose appropriate methods of training for each change to project teams and key stakeholders.
- Ensure training is evidencable and auditable by certifying learners to a minimum standard and maintaining learning records.

**About You**

We’re looking for an experienced training professional with a knowledge of financial service operations, who is ready to lead by example and is used to rolling up their sleeves to get things done.

**Required Skills & Experience**:

- Industry recognised training qualification
- Experience in training delivery and content creation
- Demonstrated success in delivering remote training to groups
- Strong organisation and co-ordination skills
- Excellent interpersonal, verbal, and written communication skills
- Experience within Financial Services industry
- Positive and dynamic outlook and personality

**Desired**:

- Experience of Credit Card operations including chat servicing and collections
- Experience of systems training, including comms and CRM systems
- Familiarity with TSYS/TS2 software platform

**What's** in it for you?**
- The chance to make a real impact in a growing start-up on a mission to change the face of the consumer finance industry forever.
- Bonus scheme
- Annual Salary Review
- 4x Life assurance cover
- Optional private health care
- Employee assistance programme
- 25 day holiday allowance plus UK bank holidays

  • Demonstration Driver

    Found in: Talent UK C2 - 1 week ago

    Manchester, United Kingdom Kemp Recruitment Full time

    Job Title:              Class 2 Demonstration Driver / Trainer Hours:                  M-F Days 7am-3pm / 8am-4pm (39hrs per week) Salary:                  £33,385 + Bonus + Van + Fuel Card Benefits              Van, Fuel Card, iPhone, iPad Annual company profit based bonus, 25 days holiday + all bank...

  • Trainer (L&d)

    2 days ago

    Manchester, United Kingdom BRUIN Financial Full time

    Permanent - Manchester, **Ref**: 33669 Are you looking to take a step into a busy and exciting Insurance environment? Maybe you are looking for a more exciting role within your Trainer career? If that is the case, then this might be the opportunity for you! We are currently working with a client of ours on their search for a new Trainer! This role sits...

  • Solutions Advisor Trainer

    24 hours ago

    Manchester, United Kingdom Forward Role Full time

    ** Solutions Advisor Trainer - Manchester/Hybrid - £39,000 Would you like to work for a global brand with customers world-wide, providing sales and manufacturing facilities in over 40 countries? Would you like to work for a company that has been running successfully for 100 years and has since become globally recognised? Would you like to work for a...

  • Technical Trainer

    2 weeks ago

    Manchester, United Kingdom Novelus Ltd Full time

    Technical Trainer need for our Greater Manchester based client. As Technical Trainer you will lead on the delivery of technical (engineering) training and support the development of this training. To ensure the quality of work provided by technical staff through the provision of quality face to face training. Responsibilities: Deliver custom made training...

  • Digital Systems Trainer

    2 weeks ago

    Manchester, United Kingdom Novelus Ltd Full time

    Technical Trainer need for our Greater Manchester based client. As Technical Trainer you will lead on the delivery of technical (engineering) training and support the development of this training. To ensure the quality of work provided by technical staff through the provision of quality face to face training. Responsibilities: * Deliver custom made...

  • Manchester Assistant Cafe Manager and Barista Trainer

    7 days ago

    Manchester, United Kingdom Allpress Espresso Full time

    Manchester Assistant Cafe Manager and Barista Trainer We are looking for an Assistant Cafe Manager and Barista Trainer to join our Manchester cafe team. We’ve been roasting speciality coffee for over 30 years. From humble beginnings as a little coffee cart in Auckland, NZ, Allpress has evolved into a sophisticated brand that stands for flavour and...

  • Product & Application Trainer

    5 days ago

    Manchester, United Kingdom Park Street People Full time

    **A global medical devices business is looking for a Product & Application Trainer to join their team. This is a field based based role however you should be based in/around Manchester.** Working for an internationally renowned business, you will be supporting new and existing customers by delivering product training for hospitals and healthcare departments...

  • Trainer and Assessor

    9 hours ago

    Manchester, United Kingdom The OM Group Full time

    **Job description** - **Title - **Trainer and Assessor (Construction) - **Location - **Manchester - **Job Type - **Permanent, Full Time. - **Salary - **£30,000 - £35,000 **Job Summary** The OM Group is passionate about making a difference to learners in the Construction Industry and is looking for qualified Trainers and Assessors nationwide. This is an...

  • Manchester Assistant Cafe Manager and Barista Trainer

    7 days ago

    Manchester, United Kingdom Allpress Espresso Full time

    Manchester Assistant Cafe Manager and Barista Trainer We are looking for an Assistant Cafe Manager and Barista Trainer to join our Manchester cafe team. About us   We’ve been roasting speciality coffee for over 30 years. From humble beginnings as a little coffee cart in Auckland, NZ, Allpress has evolved into a sophisticated brand that stands for...

  • Associate Trainer

    2 days ago

    Manchester, United Kingdom Greater Manchester Combined Authority Full time

    **Job**: Associate Trainer x4 **Salary**:£25,878 - £29,439 (pro rata) **Hours**:21 per week **Contract**:12 months FTC **Location**:GMFRS Headquarters, Manchester M27 8US and various training sites across GMFRS. **Advert closing date: 31st March 2023** **Copy link below to view role profile**: **Your role**: The ever-changing circumstances associated...

  • Product Application Trainer

    7 days ago

    Manchester, United Kingdom FMC Global Talent Full time

    Our client is looking for a Product Application Trainer to join their dominant medical device brand in the North of the UK. This is an excellent opportunity to utilise your qualifications within an organisation that provides training, support, and helpsyou progress your career within medical devices. **The company** We’re working on behalf of the market...

  • ILM Tutor/Trainer

    7 days ago

    Manchester, United Kingdom BSC Education Ltd Full time

    Your profile Contract type (Contractor) Salary: £30.00/hr - £35.00/hr (depending on experience) Location: BSC Manchester College Job Description Overview : BSC Education is looking for a Leadership and Management trainer/lecturer to work on different aspects of our ILM Level 3 Leadership and Management award and certificate course offerings. Tasks...

  • ILM Tutor/Trainer

    7 days ago

    Manchester, United Kingdom BSC Education Ltd Full time

    Your profile What's on offer : Job Type : Zero hours Salary : 30.00/hr - 35.00/hr (depending on experience) Location : BSC Manchester College Schedule : Monday-Friday Wellbeing Day EAP (Employee Assistance programme Job Description Overview : BSC Education is looking for a Leadership and Management trainer/lecturer to work on different...

  • Operations Administrator

    Found in: beBee S GB - 2 days ago

    Manchester, United Kingdom Ashdown Group Full time

    A fantastic opportunity has arisen for a motivated and driven individual to join an established global business in Manchester in their Operations team. In this role, you will gain the knowledge and experience required for potential promotion to the position of Operations Manager. The flexibility to travel locally and abroad / relocate is a must for this...

  • Trainee Operations Manager

    Found in: beBee S GB - 2 weeks ago

    Manchester, United Kingdom Ashdown Group Full time

    A fantastic opportunity has arisen for a motivated, assertive, and driven individual to join an established global business just outside of Manchester in their Operations team. This role is based onsite 5 days a week and you'll likely need to drive to get to site, as the area is quite remote. In this role, you will gain the knowledge and experience...

  • Digital Marketing Lecturer/Trainer

    7 days ago

    Manchester, United Kingdom BSC Education Ltd Full time

    Your profile What's on offer: Job Type: Zero Hours Salary: £35.00/hr - £40.00/hr (depending on experience) Location: BSC Manchester College Schedule: Monday - Friday Wellbeing day EAP (Employee Assistance Programme) Job Description Overview : BSC Education is looking for a Digital Marketing trainer/lecturer to work on different parts of a...

  • MHE Trainer Nights

    6 days ago

    Manchester, United Kingdom Great Bear Full time

    Company Description You can get further details about the nature of this opening, and what is expected from applicants, by reading the below. Great Bear is a leading 3rd party UK logistics business providing nationwide dedicated and shared user warehousing and distribution solutions for international blue chip clients. We operate in over 7 million sq. ft....

  • MHE Trainer Nights

    2 weeks ago

    Manchester, United Kingdom Great Bear Full time

    Company DescriptionGreat Bear is a leading 3rd party UK logistics business providing nationwide dedicated and shared user warehousing and distribution solutions for international blue chip clients. We operate in over 7 million sq. ft. of warehousing and operate a large modern commercial vehicle fleet, coupled with an extensive added value service...

  • Assistant GYM Manager

    7 days ago

    Manchester, United Kingdom PureGym Group Full time

    Assistant Gym Manager- Manchester Urban Exchange Are you looking for your next challenge as Assistant Gym Manager? With structured career development programmes and plans to double in size in the next few years, there has never been a better time to join us on our growth journey. As the UK’s largest gym operator, PureGym currently serves more than...

  • MHE Trainer Nights

    7 days ago

    Manchester, North West, United Kingdom Great Bear Full time

    Company DescriptionYou can get further details about the nature of this opening, and what is expected from applicants, by reading the below.Great Bear is a leading 3rd party UK logistics business providing nationwide dedicated and shared user warehousing and distribution solutions for international blue chip clients. We operate in over 7 million sq. ft. of...