Digital Transformation Lead

3 weeks ago

Manchester, United Kingdom Salford Primary Care Together Full time

**To manage the delivery of GP practice digital optimisation and co-ordinate the use of GP clinical systems and digital technologies within primary care to improve the health of the local population and to support the general management of patients and practices. The Digital Improvement Lead will work with a variety of stakeholders to deliver goals. The role will invoice a combination of team management and personal engagement with practices.**

**The job holder has a role in helping to create a culture that values diversity and reflects inclusion.**

**As part of the leadership and management team you are responsible for enabling and supporting your team(s) to meet the goals and outcomes so everyone can contribute to improving the provision of care in Salford.**

**KEY RESPONSIBILITIES AND DUTIES OF THE ROLE**

**Leadership and management, including coaching and developing team members**
- Responsible for upholding the agreed set of values and accountable for own attitude and behaviour.
- To promote the agreed corporate values so they are adopted within the organisation.
- Manage Digital First team, prioritising work and providing an escalation point where there are problems, being available on a day-to-day basis.
- Assess needs and provide training to develop own staff.
- Assess resource capacity in solving problems and present a range of options when identifying solutions.
- Line manage staff with responsibility for recruitment, appraisals, monitoring sickness absence, resolving disciplinary and grievance matters in collaboration with HR department.
- Organise and plan rotas and meetings.

**Operational responsibilities, including planning and delivery**
- To work with the Primary Care IT and Digital First teams and other relevant stakeholders and organisations within the Salford system to ensure the digital tools within the primary care estate are fit for purpose, able to respond to transformation and operate to maximum efficiency.
- To ensure best practice is adhered to in relation to all digital project work.
- Knowledge of primary care administrative procedures, including specialised IT systems and training knowledge, acquired through formal training or experience to diploma level equivalent.
- Have a clear understanding and experience of the governance issues associated with cross organisational working and delivering joint models of service delivery and how to overcome these issues.
- Resolve or escalate digital technology problems encountered by users.
- Analyse performance data on national and local digital maturity indicators.
- Use data to create communications and training plans to contribute to improved performance.
- Manage the benefits, risks and dependencies of key issues within specific work streams.
- Train and support practices in best practice use of digital technology.
- Promote and encourage business change processes in primary care and use change skills to promote opportunities for change using technology.
- Devise minimum IT/digital standards in conjunction with stakeholders in order to develop an IT toolkit.

**Budget and reporting**
- Monitor progress of local implementation activity and provide support to maintain momentum where required.
- Provide and receive routine information; persuasive, motivational, negotiating and training skills are required.
- Provides training to end users.
- Ensure the production of accurate, timely and well-structured management information reports on an ad hoc and routine basis.
- Prepare business cases for investment in IT solutions.

**Development of services**
- Plan, develop and maintain an overarching project plan and develop detailed work stream plans to support delivery of the digital system optimisation.
- Plan and deliver training courses to primary care that may require additional formulation or adjustment.
- Scoping future benefits and horizon scanning to fully support system exploitation.
- Develop and create reports and documents for internal and external meetings.
- Develop and maintain a suite of training resources.

**Relationship management and development**
- Act as a conduit for all primary care digital matters, liaising with GMSS and other IT teams within Salford as required.
- Work with GP practices to ensure the best use of digital technology and support the associated process changes required.

**Policies and Procedures**
- Comply with all SPCT policies and procedures, identifying improvements where appropriate
- To uphold the confidentiality of all records held by SPCT, whether they are patient records, employee records or management information.
- To work within Calidcott principles and SPCT’s information governance policies and protocols
- To report significant events via Ulysses, as per SPCT procedure.
- May be required to contribute to the development of policies or proposals of change in own work area.

**Infection Control**
- Take individual responsibility to ensure working practice is safe and follow the policies an

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