Social Customer Service Advisor

2 months ago


Manchester, United Kingdom Club L London Full time

Providing customer support through all social media platforms (example, Facebook l Twitter l Instagram | TikTok
- Great communicator and listener
- Problem solving mindset - you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated
- Provide excellent customer service with great attention to detail
- Reply to customer queries and comments posted on social media page
- Resolve customer inquiries efficiently and quickly via social media based within the scope of work
- Review social media posts to ensure that all inappropriate content is removed and all queries are answered
- Knowing company products and services to effectively communicate with customers and provide them with the correct resolution
- Staying informed on all the current and latest social media trends, innovations and changes
- A minimum of 1-year experience as a social media representative or a similar role.
- A year of customer service experience would be beneficial.
- Strong knowledge of the social media channels and their best practices
- Ability to provide a positive customer experience
- Good writing skills with good attention to grammar and sentence structure
- Ability to manage and handle customers on social media platforms like Twitter, Facebook, Instagram, LinkedIn, and Google+
- Working knowledge of social media tools
- Solid customer service skills
- Good communication and interpersonal skills
- Ability to work in a fast-paced environment



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