Customer Support Representative

4 weeks ago


Manchester, United Kingdom CSP U.K. LTD Full time

We are seeking a Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing excellent customer service and support to our clients. This is a great opportunity for individuals who are passionate about helping others and have strong communication skills.

**Duties**:

- Communicate with customers via various face to face channels to address their inquiries and resolve any issues they may have
- Provide product information and assist customers with placing orders
- Analyze customer needs and recommend appropriate solutions or products
- Upsell additional products or services to customers when applicable
- Ensure accurate and timely data entry of customer information and interactions into the system
- Maintain a high level of professionalism and phone etiquette at all time
- Collaborate with other team members to resolve complex customer issues
- Assist with customer retention efforts by providing exceptional service

**Skills**:

- Excellent communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Experience with upselling or cross-selling products is a plus
- Strong phone etiquette and active listening skills
- Proficient in data entry and navigating computer systems
- Multilingual abilities are a plus

**Job Types**: Full-time, Permanent

Pay: From £25,494.56 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 21/05/2024



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