Clinical Call Handler

5 months ago


Keighley, United Kingdom Airedale NHS Foundation Trust Full time

An opportunity for clinical call handlers has arisen to join the Digital Care Hub team to support the delivery of the new Virtual Ward service across Bradford Districts and Craven. The Digital Care Hub provides video and telephone support to approximately 25,000 patients living in their own homes and in nursing and residential care.

The Hub is a 24/7 service, with the aim of supporting patients in their own place of residence where it is clinically safe to do so, reducing the number of unnecessary attendances at A&E and unplanned admissions.

The service is rapidly expanding and as such we need additional staff to offer greater support to the new innovations in our work.

Applicants will need to have an innovative and flexible approach to work and be receptive to the changes that occur as part of this evolving service.

We are looking for people who are interested in new ways of working and are keen to be part of both the new Virtual Ward and wider Digital Care Hub services.

Under the guidance and supervision of the ADCH Clinical Team, the post holder will work as a member of the Hub team to undertake a range of duties which include: taking calls from patients in their own homes on the Virtual Ward and/or MyCare24 service, registering residents from care homes and patients to all DCH services on to SystmOne, actioning tasks allocated by clinical team, maintaining own competence in documentation, education support and direct care activities to support patients, carers and family members. The post holder will work to the Level 3 standards and complete the Trust competency booklet.

We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes. Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.

We want to attract staff who embrace our Right Care behaviours of compassion, a commitment to quality of care and working together for patients we want to make these part of our DNA.

Please note this vacancy requires you to work on site

For further details and full details of the role please see the attached job description and person specification attached.


  • Clinical Call Handler

    6 months ago


    Keighley, United Kingdom Airedale NHS Foundation Trust Full time

    An opportunity for clinical call handlers has arisen to join the Digital Care Hub team to support the delivery of the Immedicare Care Home service. The Digital Care Hub provides video and telephone support to approximately 25,000 patients living in their own homes and in nursing and residential care. The Hub is a 24/7 service, with the aim of supporting...


  • Keighley, United Kingdom Modality Partnership Full time

    **Job overview** Modality Partnership AWC Divisionhas a full-time vacancy for a Clinical Support Assistant. The postholder will be a high performing administrator working at Long Lee Surgery providing accurate and timely document management of patient records and letters. We are seeking dedicated postholders to join our team and who can display our CARE...


  • Keighley, United Kingdom Modality Partnership Full time

    **Job overview** Modality Partnership AWC Division has a full-time vacancy for a Document Management Administrator. The postholder will work within the national DMA hub in AWC or Birmingham region to provide accurate and timely processing of clinical correspondence and ensure appropriate action is taken each time. We are seeking dedicated postholders to...


  • Keighley, United Kingdom Airedale NHS Foundation Trust Full time

    The job holder will be based in the Clinical Nurse Specialist (CNS) Office at Airedale Hospital, under the guidance and supervision of a registered practitioner. The job holder will be responsible for the coordination of the administrative function and care of patients within the complex cancer pathways arranging investigations, appointments ensuring...


  • Keighley, United Kingdom Airedale NHS Foundation Trust Full time

    This is a fantastic opportunity to join our award-winning District General Hospital. **Benefits**: £15,000 welcome premium and up to £13,000 relocation expenses. Work life balance with no commitment to general medicine on call rota. Additional 1PA induction and leadership development time for 1 st year. We are looking for a Gastroenterology Consultant...

  • Trust Grade F2

    6 months ago


    Keighley, United Kingdom Airedale NHS Foundation Trust Full time

    Labour ward triage, ward management, assisting in obstetric theatre, patient assessment in MAC - 1ston call duties for acute gynaecology through ED, EPAU and GATU - Gynaecology and Antenatal clinic under supervision - Operating under supervision The Department is a purpose built unit most of which was constructed in or around 1970. The facilities...


  • Keighley, United Kingdom Airedale NHS Foundation Trust Full time

    The cardiac rehab team has an amazing opportunity to make a big difference in a patient’s life in such a positive way that it is a true privilege. An essential but very rewarding aspect of the role is to quickly gain rapport with a patient and their families so that we can promote self-care and offer individualised care. This means we are fortunate in...


  • Keighley, United Kingdom Airedale NHS Foundation Trust Full time

    Obstetrics or Obstetrics & Gynaecology (main interest of Obstetrics) Obstetric facilities based at Airedale General Hospital include inpatient and outpatient maternity services. Over 2000 babies are delivered at Airedale Hospital each year. Antenatal services are predominantly provided within the maternity unit at Airedale Hospital with 61% of women booked...

  • Senior Administrator

    6 months ago


    Keighley, United Kingdom Airedale NHS Foundation Trust Full time

    The Senior Administrator will provide a comprehensive, and efficient administrative service to Theatres, Anaesthetics & the Surgical Day Ward; enabling the delivery of a high quality service to the patients and allowing medical and nursing staff to focus on direct patient care. The post holder will also be expected to assist the Speciality Team Leader in the...


  • Keighley, United Kingdom Airedale NHS Foundation Trust Full time

    The Senior Ward 20/Theatre Administrator will provide a comprehensive, and efficient administrative service to the Surgical Day Ward, Theatres & Anaesthetic; enabling the delivery of a high quality service to the patients and allowing medical and nursing staff to focus on direct patient care. The post holder will also be expected to assist the Speciality...


  • Keighley, United Kingdom Airedale NHS Foundation Trust Full time

    The post holder will be required to assist in the delivery of a comprehensive administrative service to support management and clinical staff within the Digital Care Hub. The post holder will undertake the processing of patient referrals along with assisting with setting agenda’s and taking minutes of meetings. The post holder will also make and answer...

  • Midwife (Band 5/6)

    6 months ago


    Keighley, United Kingdom Airedale NHS Foundation Trust Full time

    We have an exciting opportunity to make a difference to the service users and their families in our semi-rural setting in Yorkshire. Come and join our friendly and highly motivated Maternity team. We are passionate about providing high quality holistic care to our service users and their families. We are committed to looking at ways to develop and improve...

  • Dental Receptionist

    6 months ago


    Keighley, United Kingdom MyDentist Full time

    Join our well established 12 surgery dental practice offering both NHS and private treatments. Your role will be to take ownership of the daily and weekly tasks to be completed by the reception team - Support the promotion of patient choice through asking patients to complete Smile Checkers and provide information about products, services, promotions,...


  • Keighley, Bradford, United Kingdom Bradford Council Full time

    At Bradford Council, we are committed to providing high-quality support services to our community.The role of a Support Worker for Mental Health Crisis is a vital part of this mission.This permanent position offers a competitive salary of £25,235 per annum (pro rata for part-time posts) and the opportunity to make a real difference in people's lives.As a...


  • Keighley, United Kingdom Airedale NHS Foundation Trust Full time

    With access to radiology, pathology, diagnostic testing, the team provide a truly comprehensive service to our inpatients and outpatients. The team look after inpatient and outpatient services. Cover for one ward. The service also includes in-reach into the main bed base of the hospital. We have dedicated MDT outpatient clinics and community sessions. With...


  • Keighley, United Kingdom Airedale NHS Foundation Trust Full time

    Job summary We are looking for an enthusiastic team member to join the team who can work flexible to support patients and family/significant others at the end of life. To be an excellent communicator to enable support when ringing families/significant other on bereavement calls. To be able to assist with audit work with the clinical nurse specialists....


  • Keighley, United Kingdom Airedale NHS Foundation Trust Full time

    Our Emergency department is on a journey to become one of the best in the country and our hope is that you will want to join us and help us to develop our department in providing the best care to the patients and relatives we serve. We have modern facilities and work closely within the MDT, to form a formidable team, that consistently provides outstanding...


  • Keighley, United Kingdom Airedale NHS Foundation Trust Full time

    Our Emergency department is on a journey to become one of the best in the country and our hope is that you will want to join us and help us to develop our department in providing the best care to the patients and relatives we serve. We have modern facilities and work closely within the MDT, to form a formidable team, that consistently provides outstanding...

  • Bank Administrator

    6 months ago


    Keighley, United Kingdom Airedale NHS Foundation Trust Full time

    We have opportunities for reliable, enthusiastic, patient centered and caring individuals to join our Bank Admin Team! As a Bank Administrator you will provide high quality support and manage key administration functions to ensure effective patient safety processes and systems support the organisation in the delivery of safe and high quality care. The role...

  • Ward Clerk

    6 months ago


    Keighley, United Kingdom Airedale NHS Foundation Trust Full time

    Ward Clerk Positions 15 Hours per week - Wed -Fri (Hrs per day negotiable) You will mainly play a key role in the day to day running of busy wards and units and ensuring that the administration of the patients is completed in a timely manner. You will be expected to carry out a wide range of clerical and administrative duties. Previous administration...