Customer Service

2 weeks ago


Leicester, United Kingdom EIcom Ltd Full time

This is an opportunity to join a rapidly growing company and work closely amongst all departments and members of staff.

**Qualifications and Skills**
- At least 2 years of professional telephone skills
- Strong communication skills
- Professional and clear telephone manner
- Self-motivated and organised
- Ability to multi-task and prioritise
- Ability to coordinate efforts with other colleagues
- Once successful, you will help develop, recruit and grow the team.

**Job Summary**
- Develop and maintain relationships with both new and existing customers.
- To make courtesy and follow-up calls* Generating quotations* Maximise all sales opportunities by identifying the customers' needs
- Obtain a good working and diverse knowledge of all products (training will be given)
- Dealing with queries or complaints received from the customer
- Office administrative duties
- **Ability to process high volumes of data accurately**:

- Maintain purchase ledger accounts
- Reconcile suppliers statements to purchase ledger
- Confident communicator both face to face and by telephone
- Support accounts and team
- Office based role
- Strong telephone skills
- Understanding of the sales process and how to utilise it to maximum advantage
- Good interpersonal skills
- Excellent time management skills
- Experience of working effectively and efficiently both individually and within a team
- Strong communication skills with ability to build good customer relationships
- Good level of computer and keyboard skills.

**Responsibilities**:

- Manage and develop gained business on a day to day basis.
- Maximise profit at all times through effective account managing.

**Duties**
- Generate new business and close sales through telephone based sales
- Manage and maintain new and existing relationships with clients, offering technical back-up and advice.
- Provide appropriate solutions, suggestions, and recommendations to customers when required - extensive product knowledge and industry training will be provided as part of the induction process
- Use our CRM system to track customer progress and results
- Work closely with the technical pre-sales and technology teams who can offer additional technical expertise when required.
- Maximise revenue growth; meet and exceed sales targets
- Build excellent customer relationships
- Book qualified appointments for Business Development Managers

**Salary**: £10.50 per hour

**Benefits**:

- Casual dress
- Company pension
- On-site parking

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 2 years (required)

Work Location: One location


  • Customer Service

    3 weeks ago


    Leicester, United Kingdom Macildowie Recruitment and Retention Full time

    **THE OPPORTUNITY**: As an advisor, you will play an integral part of our business by providing excellent levels of service to potential and existing customers at all times. Our office operating hours allows our team to maintain a good work / life balance and our knowledgeable and helpful staff will provide support and training when required in an open forum...

  • Customer Service

    5 days ago


    Leicester, United Kingdom Flawless Vape Disturbution Full time

    Answering customer queries via telephone, live chat, telephone - Responding and following up on TrustPilot reviews - Assistance in monitoring stock levels on retail platforms - Resolving courier issues and filing claims with couriers and tracking parcels - Researching and reporting highly-ranking products to sellUploading products onto Website - Monitoring...

  • Customer Service

    7 days ago


    Leicester, United Kingdom Flawless Vape Disturbution Full time

    Uploading products onto Website - Monitoring ebay / amzon / website customer enquiries - Writing website product descriptions - Looking at rice matching - Answering customer queries via telephone, live chat, telephone - Responding and following up on TrustPilot reviews - Assistance in monitoring stock levels on retail platforms - Resolving courier issues and...


  • Leicester, United Kingdom HAYS Full time

    Customer Service Handler | TEMP | Leicester | Start ASAP Job Specifications:The Customer Service Advisor will support and provide a comprehensive and effective customer-focused helpdesk service within the Estates and Facilities directorate. The post holder will report to the Customer Services Supervisor (E&F) and will be responsible for ensuring all calls...


  • Leicester, United Kingdom Hays Full time

    Customer Service Handler TEMP Leicester Start ASAP Job Specifications:The Customer Service Advisor will support and provide a comprehensive and effective customer-focused helpdesk service within the Estates and Facilities directorate. The post holder will report to the Customer Services Supervisor (E&F) and will be responsible for ensuring all calls are...


  • Leicester, United Kingdom Page Personnel - UK Full time

    A new exciting Permanent Customer Service Advisor Position in Leicester! - Reputable organisation **About Our Client**: Our client is a well-established entity in the Professional Services sector, boasting a robust team of over 500 dedicated professionals. They are headquartered in the heart of the city and are known for their commitment to excellence and a...


  • Leicester, United Kingdom Xcel Recruitment Full time

    Our client, a freight forwarder is looking for a Customer Service Executive to join their office in Leicester. Ensure timely and accurate movement of freight and information, while providing exceptional customer service to internal and external Customers within the RoadFreight Department. MAIN DUTIES AND RESPONSIBILITIES - Weekly completion and sending of...


  • Leicester, United Kingdom Centrica Full time

    We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is **#MoreThanACareer** - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or...


  • Leicester, United Kingdom Recra Consulting Full time

    **Customer Service Advisor - Leicester, England - Full-time - £24k** **_Recra is working in partnership_** with a leading appliance company who are recruiting a customer service advisor for their expanding business. It's an ideal time to be joining a business that could offer future progression and development. The job is all about connecting with the...


  • Leicester, United Kingdom Imperial International Ltd Full time

    We are seeking a dynamic and customer-focused individual to join our team as a Customer Service/Receptionist. In this role, you will be the face and voice of our company, providing exceptional customer service to our clients and visitors. **Responsibilities**: - Greet and welcome visitors, providing a professional and courteous first impression - Answer...


  • Leicester, United Kingdom Xcel Recruitment Full time

    Ref: EH-2093 Location: Leicester **Salary**: £26k Ensure timely and accurate movement of freight and information, while providing exceptional customer service to internal and external Customers within the RoadFreight Department. MAIN DUTIES AND RESPONSIBILITIES - Weekly completion and sending of KPI Reports - Ensure shippers commercial invoices have...


  • Leicester, United Kingdom Xcel Recruitment Full time

    Ref: EH-2093 Location: Leicester **Salary**: £21k **JOB SUMMARY** Ensure timely and accurate movement of freight and information, while providing exceptional customer service to internal and external Customers within the RoadFreight Department. **MAIN DUTIES AND RESPONSIBILITIES** - Weekly completion and sending of KPI Reports - Ensure shippers...


  • Leicester, United Kingdom Recra Consulting Full time

    **_Recra are currently recruiting_** for a **Customer Service Advisor** for their well known client within the LE4, this business is a market leading and fast growing business. Its an ideal time to be joining a business which could offer future progression and development. The job is all about connecting with the customer, and doing everything you can to...


  • Leicester, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Customer Service Advisor you will provide support and assistance to case workers to ensure a high volume of caseload is met. **Client Details** My client is a leading legal and professional services company based in Leicester. Working with various business clients across the UK, they deliver high-quality services and legal...


  • Leicester, United Kingdom Fischer Future Heat UK Ltd Full time

    The Company: Fischer Future Heat UK Limited is a Leicester based family run business. We value integrity, innovation, customer-centricity, responsibility, enrichment, and excellence. We are a team that is excited to be building a brand/s and continuing our growth to deliver products and services that provide stability and innovative solutions and create...


  • Leicester, United Kingdom Fischer Future Heat UK Ltd Full time

    The Company: Fischer Future Heat UK Limited is a Leicester based family run business. We value integrity, innovation, customer-centricity, responsibility, enrichment, and excellence. We are a team that is excited to be building a brand/s and continuing our growth to deliver products and services that provide stability and innovative solutions and create...


  • Leicester, United Kingdom ServiceMaster Ltd Full time

    Job description **A little bit about us** ServiceMaster Limited franchises five different brands in the UK, offering eight different service lines and there are nearly 300 franchisees in our networks using our brand names. We have a team of over 40 people dedicated to supporting our franchised businesses; in sales, marketing, admin, operations, HR, IT,...


  • Leicester, United Kingdom Inspire Consulting Full time

    We have an exciting opportunity for a Customer Service Adviser to join a global, dynamic and motivational manufacturing brand. What you will bring to the role - Ability and track record of effective communication and ability to build relationships with the relevant departments/contacts with customers and suppliers. - Understanding the customers...


  • Leicester, United Kingdom SF Group Full time

    **Position: Customer Service Advisor** **Location: Leicester City Centre, LE1** **Salary: £20,000 - £21,000** SF Recruitment are working with a brilliant business in the center of Leicester who are looking for an experienced Customer Service Advisor to join their team on a Full Time, permanent basis. Your day to day responsibilities will include: -...


  • Leicester, United Kingdom FOXES RECRUITMENT LIMITED Full time

    **Job Title**: Customer Service Advisor **Location**: LE2, Aylestone **Hours**: Monday-Friday 8.30am-5.00pm **Salary**: £20,000-£26,000 Foxes Recruitment are recruiting for a Customer Service Advisor to work for our client based in the Aylestone area of Leicester. The company are a established business, a leader in their field, who distribute products...