Customer Service Advisors

1 month ago

Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

We are currently recruiting for Customer Service Advisors to work in our busy 24/7 Facilities Helpdesk.

We currently have two vacancies based on the below hours.

Monday to Friday - 1800-2300, this is 25 hours per week.

Monday to Friday - 0700-1400, this is 35 hours per week.

We are looking for a well-organised person with excellent interpersonal skills to work in our Helpdesk. You will be the first point of contact for all facilities related queries. It is essential that you have excellent communication skills and a good telephone manner. Experience of working in a customer focused environment, together with GCSE English & Maths and accurate keyboard skills are essential. A minimum of 2 years’ experience in a Call Centre/Helpdesk environment or similar is desirable, although not essential, as full training will be given.

The hours are as stated above but there will be times when flexibility is needed to fill gaps during our busy period and to cover for sickness and annual leave at short notice. During the first few weeks flexibility will be required when you will need to attend training sessions and shadow other staff members.

To manage the allocation of service requests and helpdesk queries to in-house staff and contractors, ensuring all relevant information is captured and processed accordingly.
Carry out stringent documented procedures in the event of an emergency situation.
At all times providing a polite and courteous telephone manner
when receiving and re-directing calls

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:

- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

**About the University Hospitals of Leicester NHS Trust**: (leicestershospitals.nhs.uk)

The detailed job description and main responsibilities are included as an attachment to this advert.

KEY WORKING RELATIONSHIPS

Detail the main working relationships that the post holder will be required to develop.

The post holder will maintain good working relationships with;
Members of staff at all levels

Facilities Supervisors/Team Leaders

Facilities Managers

External Agencies

Members of the public

Patients

Emergency Services

KEY RESULT AREAS

Excellent customer service provision

Liaise with the relevant managers for the preparation of month end reporting. Produce the necessary reports to substantiate the monthly performance statistics.

After training being fully conversant with the Major Incident Procedure.

Making decisions regarding service delivery and the priority of work.

Where conflicting priorities arise, assess the task and direct staff appropriately within guidelines and protocols.

GENERAL

The post holder is required to ensure that as an employee, his or her work methods do not endanger other people or themselves.

All employees must comply with the Trust’s Equal Opportunities Policy and must not discriminate on grounds of age, colour, race, nationality or ethnic origin, religion, belief, gender, marital status, sexuality, disability, trades union membership (or non-membership) or political affiliation, or any other grounds which cannot be shown to be justifiable

  • Customer Service Assistant

    1 week ago

    Leicester, United Kingdom Service Centre ID Full time

    **Customer Service Advisor** **Leicester (Enderby)** **£22,393.80** Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the largest...

  • Customer Service Assistant

    2 weeks ago

    Leicester, United Kingdom Service Centre ID Full time

    **Customer Service Advisor** **Leicester (Enderby)** **£22,393.80 (from April)** Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the...

  • Customer Service Advisor

    1 month ago

    Leicester, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Customer Service Advisor you will be the first point of contact. You will be great at connecting with the customer and delivering a smooth and efficient service. **Client Details** My client is a Leicester based retailer specialising in appliances who deliver to over a million satisfied customers. **Description** As a Customer Service Advisor you...

  • Customer Service Advisor

    3 days ago

    Leicester, United Kingdom Pertemps Network Group Full time

    **Job Description**: **The Role**: Customer Service Advisor - Permanent **Working hours**: Monday to Friday : 9am - 6pm **Location**: Leicester **Salary**:£20’800 (Rising to £22'500 in April) Are you an experienced customer service advisor who is looking for a new challenge? What is great about this position that it is Monday to Friday, so your...

  • Customer Service Advisor

    2 days ago

    Leicester, United Kingdom Pertemps Leicester Full time

    **The Role**: Customer Service Advisor - Permanent **Working hours**: Monday to Friday : 9am - 6pm **Location**: Leicester **Salary**:£20’800 (Rising to £22'500 in April) Are you an experienced customer service advisor who is looking for a new challenge? What is great about this position that it is Monday to Friday, so your weekends are your own!!...

  • Customer Service Advisor

    2 months ago

    Leicester, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Customer Service Advisor you will provide support and assistance to case workers to ensure a high volume of caseload is met. **Client Details** My client is a leading legal and professional services company based in Leicester. Working with various business clients across the UK, they deliver high-quality services and legal...

  • Customer Service Advisor

    3 days ago

    Leicester, United Kingdom Viking Full time

    Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow? **Viking**have an exciting opportunity for a **Customer Service Advisor **to join our team based in **Leicester.** You...

  • Customer Service Advisor

    2 weeks ago

    Leicester, United Kingdom Simplify Group Full time

    Customer Service Advisor Leicester (Enderby) £20,319.00 If you are a Customer Service Advisor who wants to make great money working for the largest conveyancing and property services group in the UK, then keep reading! **THE JOB** **WHAT YOU’LL BE DOING AS A CUSTOMER SERVICE ADVISOR** - _Legal administration_ - _Client ID verification_ - _Scanning...

  • Customer Service Advisor

    4 weeks ago

    Leicester, United Kingdom Pertemps Leicester Full time

    Job Role: Customer Service Advisor Location: Leicester **Salary**: £19,305 Full Time, Perm **The Company** Are you a bubbly, Confident person with the ability to build rapport with anyone you talk to? Well due to Company growth my client is hiring for Customer Service Advisors to join their thriving business on a full-time basis. - Customer service...

  • Customer Service Advisor

    1 month ago

    Leicester, United Kingdom SF Group Full time

    **Customer Service Advisor** **South Leicester** **£20,000 - £22,000** **4 days office based + 1 day working from home** Main duties as the Customer Service Advisor - To answer calls and support customers with queries - Excellent listening and communication skills - Professional telephone manner at all times - Communicate with other functions to ensure...

  • Customer Service Advisor

    1 hour ago

    Leicester, United Kingdom Wagstaff Recruitment Full time

    Are you a customer service representative, or customer care co-ordinator with experience of the manufacturing sector? This profitable Leicester based manufacturing business is looking for an experienced customer service advisor who is passionate about delivering a first rate service to customers. This fast-paced organisation puts investing in people high on...

  • Customer Service Advisor

    1 month ago

    Leicester, United Kingdom Blue Arrow Full time

    Blue Arrow are proud to be working with a leading provider of out-of-hospital clinical homecare, who work in close partnership with the NHS to bring patients life-changing treament in their own homes. My client are looking to recruit 10x Customer Service Advisors to their team, to assist them in providing an excellent experience to their diverse range of...

  • Customer Service Advisor

    1 month ago

    Leicester, United Kingdom Barker Ross Group Full time

    **Job Title**: - Customer Service Advisor**Contract Type**: - Permanent**Location**: - Leicester - Leicestershire**Industry**: - Office Support**Contact Name**: - Ella Smith- **Contact Phone**: - 07760513836**Salary**: - plus company benefits**Date Published**: - 24-Apr-2024- Are you looking for a new Customer Service opportunity? We are looking for...

  • Customer Service Advisor

    2 days ago

    Leicester, United Kingdom Leicester City Council Full time

    **Job details**: Job reference - REQ3390 Date posted - 16/11/2023 Application closing date - 30/11/2023 Location - Various locations across Leicester City Salary - £23,500- £23,893 Per Year Package - Total benefit value (includes pension contribution and full holiday entitlement): £32,578.84 Contractual hours - 37 Basis - Full time Job...

  • Remortgage Customer Service Advisor

    1 month ago

    Leicester, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Remortgage Customer Service Advisor you will provide support and assistance to case workers to ensure a high volume of caseload is met. **Client Details** My client is a leading legal and professional services company based in Leicester. Working with various business clients across the UK, they deliver high-quality services and legal...

  • Customer Service Advisor

    1 month ago

    Leicester, United Kingdom Recra Consulting Full time

    **Customer Service Advisor - Leicester, England - Full-time** **_Recra is working in partnership_** with a leading appliance company who are recruiting a customer service advisor for their expanding business. It's an ideal time to be joining a business that could offer future progression and development. The job is all about connecting with the customer...

  • Customer Service Advisor

    1 month ago

    Leicester, United Kingdom Student Roost Full time

    **Job title: Customer Service...

  • Customer Services Advisor

    1 week ago

    Leicester, United Kingdom Shoe Zone Full time

    **shoezone **has an opportunity for a **Customer Services Advisor** **to join our team based in our Head Office in Leicester. You will join us on a **zero hour, casual** basis and in return, you will receive a** competitive salary** starting at a minimum of **£20,416.68 Full Time Equivalent.** **CS Opening Hours**: - Monday - Thursday 8am-8pm - Friday 8am...

  • Sales and Customer Service Advisor

    3 weeks ago

    Leicester, United Kingdom Inc Recruitment Ltd Full time

    Sales Advisor With Customer Service Skills Immediate Availability - Start as a Sales Advisor Put your sales and customer service skills to good use! Join a friendly, fast growing sales advisor network and use your customer service skills; be rewarded with fantastic incentives which can include national travel, international travel and financial rewards. Our...

  • Sales and Customer Service Advisor

    3 weeks ago

    Leicester, United Kingdom Inc Recruitment Ltd Full time

    Sales Advisor With Customer Service Skills Immediate Availability - Start as a Sales Advisor Put your sales and customer service skills to good use! Join a friendly, fast growing sales advisor network and use your customer service skills; be rewarded with fantastic incentives which can include national travel, international travel and financial rewards. Our...