Income Officer

3 weeks ago

SouthendonSea, United Kingdom Estuary Housing Association Full time

**_Estuary Housing Association has an excellent new opportunity for an Income Officer to join our busy Housing & Communities department._**

**_ The Role:_**
**_You will be working within a busy customer-facing income team. Our Income Officers are responsible for monitoring both current and former tenant arrears for our general needs rented homes managing approximately 600 accounts. You will offer budgeting and welfare benefits advice to customers in order that residents can meet their commitment to pay their rent and service charge. You need the ability to visit residents in their homes and will be required to represent the Association at court hearings and evictions._**

**_ Requirements:_**

**_ They will need to have access to a vehicle with the ability to travel throughout the region._**

**_ Training will be given however the following skills and experience are desirable:_**
- **_Experience of debt recovery, especially within Social Housing_**:

- **_Knowledge of the legal remedies available to recover debts._**:

- **_Knowledge of welfare reform and welfare benefits_**

**_
We offer a range of benefits including flexible/agile working; pension scheme; and a healthcare cash plan. You can expect 24 days’ holiday (plus bank holidays), a tailored induction programme and ongoing investment in your personal development._**

**_

**_ Rewards & Benefits_**

We offer a range of benefits including an excellent pension scheme, healthcare cash plan, Cyclescheme and season ticket loans. Further to this you can expect generous holiday and paid leave allowances, tailored induction programme and fantastic ongoing training and development opportunities.

**_ Values-Based Recruitment_**
- Estuary has a value-based recruitment policy which means our selection process is aligned with our core values of _**_Respect, One Estuary, Accountable _**_and_**_ Responsible._**

**_ Safeguarding & Recruitment_**
- Estuary is committed to safeguarding and practices safer recruitment standards and expects all staff to share the commitment to safeguarding children and people with care and support needs. The successful applicants will be required to provide proof of eligibility to work in the UK._

**_ Diversity & Inclusion_**
- At Estuary Housing Association we are committed to embedding equality and diversity at the heart of our work. We aim to be an inclusive organisation, where individual differences are respected, where staff, people who use services, as well as their families and carers, are treated with dignity and on the basis of their merits, abilities and needs, and where everyone has a fair opportunity to fulfil their potential without suffering discrimination or disadvantage._

**_ Accessibility_**

Estuary is a Housing Association with a strong and clear regional commitment within Essex. We work very successfully within every district in Essex, the three outer East London Boroughs and in the Suffolk Coastal District.

We currently own and manage over 4600 properties. We are always looking at ways to increase the number of homes we can offer and believe it is important to build communities, not just homes.

We are committed to the provision of good-quality housing, care and support services to meet local needs and to contribute to the development of sustainable communities. Our residents are at the heart of everything we do, their views are important to us in helping shaping future services.

We employ just over 300 people, two thirds of whom work providing care and support to people with learning disabilities. We also have an army of dedicated people behind the scenes providing a variety of services including rent collection, gardening, estate management and working on projects to build new houses.

PLACEHOLDER

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