Customer Service Representative
2 weeks ago
**Customer Service/ Sales Executive**
**Southend on Sea**
**Starting salary £23K dependent on experience**
Brand Identity are an independent printing & embroidery business based in Southend on Sea, Essex. We supply a wide range of local and national businesses with customised clothing and branded promotional items.
Training will be given on the specifics but below are some of the key requirements for the role;
- Processing customer orders, returns, and tracking shipments
- Upselling and cross selling to all incoming calls / showroom customers based on their needs or preferences
- Chasing all quotations in a timely manner
- Ensuring all information is recorded and input into our database accurately and efficiently
- Maintain a high level of professionalism at all times
Qualifications required
- Previous experience within a customer service/ retail environment is preferred
- Excellent verbal and written communication skills
- Strong problem solving skills with the ability to think quickly on your feet
- Detail orientated with good organisational skills
- Proficient in data entry and computer navigation (MS Office)
We offer competitive pay, comprehensive training, and opportunities for career growth within our business. If you are a dedicated individual with a passion for providing exceptional customer service, we would love to hear from you.
The position is required from Monday-Friday - 9am -5.30pm with an hour for lunch. 28 days a year including bank holidays and we hold annual Summer and Christmas events.
**Job Types**: Full-time, Permanent
Pay: From £23,000.00 per year
**Benefits**:
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 2 years (preferred)
Work Location: In person
Reference ID: Cust01 - BID
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