Customer Service Representative

2 weeks ago


SouthendonSea, United Kingdom Reed Full time

Customer Service Representative

  • Job Type: Full-time, Temporary - Permanent
  • Location: Southend on Sea
  • Salary: £12.00 Per Hour

I am looking for a Customer Service Representative who is committed to providing outstanding customer service in line with client contracts, KPIs, and business deadlines. This role is ideal for someone with a strong customer focus, excellent communication skills, and the ability to deliver efficient and effective solutions to maximise revenue.

Day to Day of the role:

  • Deliver excellent customer service in a professional manner.
  • Provide efficient and effective solutions to maximise revenue and convert to a fee.
  • Utilise supply chain to upsell and increase fee potential.
  • Manage emails and telephone calls proficiently and effectively.
  • Organise and prioritise workload while maintaining accuracy and good service delivery.
  • Keep accurate records of all correspondence, both written and verbal.
  • Generate invoices carefully to minimise revenue loss.
  • Handle client complaints in a timely and professional manner.
  • Perform tasks as requested by senior staff.
  • Maintain a confident telephone manner and strong customer focus.

Required Skills & Qualifications:

  • Good understanding of the business and the role’s contribution to it.
  • Customer-focused with a drive to deliver excellent customer service.
  • IT competent with a keen eye for detail.
  • Strong organisational skills and a team player.
  • Self-motivated with a positive attitude and the ability to produce careful, accurate work.
  • Responsible, reliable, and punctual.
  • Excellent interpersonal and listening skills.
  • Ability to organise and prioritise own workload.
  • Proficient IT skills and an excellent telephone manner.

Benefits:

  • Working with a supportive team
  • Friendly office culture
  • Career Development
  • Immediate Start


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