Prestige Customer Advisor

2 weeks ago

Melton Mowbray, United Kingdom The AA Full time

**This is the job**:
**Position**:Prestige Customer Advisor

**Salary**: £22,968

**Location**: Melton Mowbray

**Workstyle**: Office based until fully trained then Dynamic working between the office and home

**Contract**: Permanent Full-time

**Hours**: 37.5 hours per week, Monday to Friday between 08:00 - 18:00 working 1 in 3 Saturdays 09:00 - 14:00

**Do you get a kick out of solving problems?**

**Are you energized by speaking to customers?***

**Well then, we just might make your day***

**What will I be doing?**:

- Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
- Pushing for better by using resources, tools and systems available to offer the best customer service
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
- Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand

**We’re looking for someone to become**:
**A problem solver**: you’ll understand incoming information and make logical decisions quickly and efficiently
**A self-starter**: you’ll be proactive taking pride and ownership in your work
**A composed operator**: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks

**Here's what we offer you**:

- The opportunity to join and learn within a team that’s as driven as they are supportive
- 23 days annual leave plus allowance for any bank holidays
- Access to employee inclusivity awareness networks
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Pension scheme with a 3% employer contribution

Plus, so much more

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