Training Customer Service Advisor REMOTE

3 weeks ago

Melton Mowbray Leicestershire, United Kingdom The AA Full time

Position: Prestige Customer Advisor

Job number: VCO00356
Salary: £22,971
Location: Melton Mowbray
Workstyle: Office based until fully trained then Dynamic working between the office and home
Contract: Permanent Full-time
Hours: 37.5 hours per week, Monday to Friday between 08:00 - 18:00
Do you get a kick out of solving problems?
Are you energized by speaking to customers?
Well then, we just might make your day
What will I be doing?

Using detailed scripts to gather information from the call and apply logic to assess the best course of action
Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
Pushing for better by using resources, tools and systems available to offer the best customer service
Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand
We’re looking for someone to become:
A problem solver: you’ll understand incoming information and make logical decisions quickly and efficiently
An explorer: you’ll need be curious and inquisitive; learning new information and applying it quickly
A self-starter: you’ll be proactive taking pride and ownership in your work
A composed operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks
Here's what we offer you:

~ The opportunity to join and learn within a team that’s as driven as they are supportive
~23 days annual leave plus allowance for any bank holidays
~ Access to employee inclusivity awareness networks
~ Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
~ Pension scheme with a 3% employer contribution

Plus, so much more
Additional Information
The Recruitment Process
No CV, no problem
We believe that you can be a great fit for this job based on your behaviours and natural abilities, rather than your past experience, so you don't need to submit a CV with your application. Instead, simply complete our application form and you'll be sent a series of games that will identify your natural strengths and preferences and will determine your suitability for the role. In return, we’ll automatically provide you with some valuable feedback.
Your Interview
If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.
Onboarding
Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.
Training and going live on the phones
From the first day of your journey at the AA, we’re here to support you at every step. Our expert trainers will guide you through your first few weeks of your induction where you should expect to learn lots about how you’ll support our customers in a fun, collaborative and engaging learning environment. You'll then progress onto your team where you'll be supported by your Line Manager and colleagues until you become an expert in our behaviours, products, and systems
#J-18808-Ljbffr

  • Prestige Customer Advisor

    4 weeks ago

    Melton Mowbray, United Kingdom The AA Full time

    **This is the job**: **Position**:Prestige Customer Advisor **Salary**: £22,968 **Location**: Melton Mowbray **Workstyle**: Office based until fully trained then Dynamic working between the office and home **Contract**: Permanent Full-time **Hours**: 37.5 hours per week, Monday to Friday between 08:00 - 18:00 working 1 in 3 Saturdays 09:00 -...

  • Customer Service Advisor Melton Mowbray

    7 days ago

    Melton Mowbray, United Kingdom Eden Tyres & Servicing Full time

    We’re looking for a customer service advisor to join our friendly Melton Mowbray team. This role will be working on our busy garage reception desk, assisting customers face to face and over the phone. This position would suit someone who has previous customer service experience and has a friendly, professional demeanour. Previous experience in the...

  • Temporary Works Co-ordinator Fixed Term Contract

    4 days ago

    Melton Mowbray, Leicestershire, United Kingdom Maze Training Full time

    Maze is a dynamic and successful training business transforming ambitious organisations in the UK and Globally through leadership management and personal development training solutions. They have an exciting opportunity for a Learning and Development Coordinator based in the East Midlands, this role makes a key contribution to their clients receiving...

  • Temporary Works Co-ordinator Fixed Term Contract

    5 days ago

    Melton Mowbray, Leicestershire, United Kingdom Maze Training Full time

    Maze is a dynamic and successful training business transforming ambitious organisations in the UK and Globally through leadership management and personal development training solutions. They have an exciting opportunity for a Learning and Development Coordinator based in the East Midlands, this role makes a key contribution to their clients receiving...

  • Customer Services Assistant

    4 weeks ago

    Melton Mowbray, United Kingdom Nupsala Veterinary Services Full time

    We are a veterinary wholesaler seeking an enthusiastic and reliable Customer Service Assistant to join our fast-growing team to assist with the following tasks: - Invoicing - Liaising with couriers - Maintain Customer Database. - Other office administration as required **The person we hire will need to have/be**: - An excellent, polite telephone manner -...

  • Learning and Development Coordinator

    4 days ago

    Melton Mowbray, Leicestershire, United Kingdom Maze Training Full time

    Briefly about the job… Maze is a dynamic and successful training business transforming ambitious organisations in the UK and Globally through leadership management and personal development training solutions. They have an exciting opportunity for a Learning and Development Coordinator based in the East Midlands, this role makes a key contribution to their...

  • Learning and Development Coordinator

    5 days ago

    Melton Mowbray, Leicestershire, United Kingdom Maze Training Full time

    Briefly about the job… Maze is a dynamic and successful training business transforming ambitious organisations in the UK and Globally through leadership management and personal development training solutions. They have an exciting opportunity for a Learning and Development Coordinator based in the East Midlands, this role makes a key contribution to their...

  • Learning and Development Coordinator

    8 hours ago

    Melton Mowbray, Leicestershire, United Kingdom Maze Training Full time

    Job Description Briefly about the job… Maze is a dynamic and successful training business transforming ambitious organisations in the UK and Globally through leadership management and personal development training solutions. They have an exciting opportunity for a Learning and Development Coordinator based in the East Midlands, this role makes a key...

  • Customer Service Advisor

    3 weeks ago

    Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

    Customer Support Advisor We are currently supporting an award-wining and UK Leading consultancy service, providing Business services in the SME sector. Exclusively partnered, we're looking for a jovial, enthusiastic, and dedicated Customer Support Advisor to join their lively team. If you have a positive attitude, excellent phone manner, and a team...

  • Learning and Development Coordinator

    5 days ago

    Melton Mowbray, United Kingdom Maze Training Full time

    Job DescriptionBriefly about the job…Maze is a dynamic and successful training business transforming ambitious organisations in the UK and Globally through leadership management and personal development training solutions. They have an exciting opportunity for a Learning and Development Coordinator based in the East Midlands, this role makes a key...

  • Learning and Development Coordinator

    5 days ago

    Melton Mowbray, United Kingdom Maze Training Full time

    Briefly about the job…Maze is a dynamic and successful training business transforming ambitious organisations in the UK and Globally through leadership management and personal development training solutions. They have an exciting opportunity for a Learning and Development Coordinator based in the East Midlands, this role makes a key contribution to their...

  • Learning and Development Coordinator

    5 days ago

    Melton Mowbray, United Kingdom Maze Training Full time

    Briefly about the job…Maze is a dynamic and successful training business transforming ambitious organisations in the UK and Globally through leadership management and personal development training solutions. They have an exciting opportunity for a Learning and Development Coordinator based in the East Midlands, this role makes a key contribution to their...

  • Learning and Development Coordinator

    5 days ago

    Melton Mowbray, United Kingdom Maze Training Full time

    Briefly about the job…Maze is a dynamic and successful training business transforming ambitious organisations in the UK and Globally through leadership management and personal development training solutions. They have an exciting opportunity for a Learning and Development Coordinator based in the East Midlands, this role makes a key contribution to their...

  • Learning and Development Coordinator

    5 days ago

    Melton Mowbray, United Kingdom Maze Training Full time

    Briefly about the job… Maze is a dynamic and successful training business transforming ambitious organisations in the UK and Globally through leadership management and personal development training solutions. They have an exciting opportunity for a Learning and Development Coordinator based in the East Midlands, this role makes a key contribution to their...

  • Temporary Customer Services Assistant

    6 days ago

    Melton Mowbray, Leicestershire, United Kingdom S.A.W Resourcing Ltd Full time

    The Role S.A.W Resourcing Ltd are currently recruiting for an experienced Customer Services Assistant on behalf of our clients based in Melton Mowbray to start in August 2024 . The main duties of the role include:- Answering incoming telephone calls from customers/ clients wishing to place an order or enquire about products, services, delivery or...

  • Temporary Customer Services Assistant

    7 days ago

    Melton Mowbray, Leicestershire, United Kingdom S.A.W Resourcing Ltd Full time

    The Role S.A.W Resourcing Ltd are currently recruiting for an experienced Customer Services Assistant on behalf of our clients based in Melton Mowbray to start in August 2024 . The main duties of the role include:- Answering incoming telephone calls from customers/ clients wishing to place an order or enquire about products, services, delivery or...

  • Temporary Customer Services Assistant

    6 days ago

    Melton Mowbray, Leicestershire, United Kingdom S.A.W Resourcing Ltd Full time

    The Role S.A.W Resourcing Ltd are currently recruiting for an experienced Customer Services Assistant on behalf of our clients based in Melton Mowbray to start in August 2024 . The main duties of the role include:- Answering incoming telephone calls from customers/ clients wishing to place an order or enquire about products, services, delivery or...

  • Customer Service Advisor

    6 days ago

    Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

    Are you an experienced Customer Service professional looking to join a company where you can build a career, and will invest in your development? The Portfolio Group have a phenomenal opportunity on the table.. we are looking for a talented Customer Service Advisor to join a vibrant company with incredible growth plans who have won many awards such as the...

  • Temporary Customer Services Assistant

    7 days ago

    Melton Mowbray, Leicestershire, United Kingdom Resourcing Group Full time

    The Role S.A.W Resourcing Ltd are currently recruiting for an experienced Customer Services Assistant on behalf of our clients based in Melton Mowbray to start in August 2024 . The main duties of the role include:- Answering incoming telephone calls from customers/ clients wishing to place an order or enquire about products, services, delivery or...

  • Automotive Technical Advisor

    4 weeks ago

    Melton Mowbray, United Kingdom The AA Full time

    **Company description**: **Job Title**:Automotive Technical Advisor **Location**:Melton Mowbray (Hybrid Working) **Salary**:£30,000 **Employment Type**:Full Time / Permanent Thought The AA only provide roadside assistance? Think again. For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation,...