Prestige Customer Advisor

Position: Prestige Customer Advisor
* Job number: VCO00356
* Salary: £22,971
* Location: Melton Mowbray
* Workstyle: Office based until fully trained then Dynamic working between the office and home
* Contract: Permanent Full-time
* Hours: 37.5 hours per week, Monday to Friday between 08:00 - 18:00
Do you get a kick out of solving problems?
Are you energized by speaking to customers?
Well then, we just might make your day
What will I be doing?
* Using detailed scripts to gather information from the call and apply logic to assess the best course of action
* Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
* Pushing for better by using resources, tools and systems available to offer the best customer service
* Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
* Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand
We’re looking for someone to become:
A problem solver: you’ll understand incoming information and make logical decisions quickly and efficiently
An explorer: you’ll need be curious and inquisitive; learning new information and applying it quickly
A self-starter: you’ll be proactive taking pride and ownership in your work
A composed operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks
Here's what we offer you:
* The opportunity to join and learn within a team that’s as driven as they are supportive
* 23 days annual leave plus allowance for any bank holidays
* Access to employee inclusivity awareness networks
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
* Pension scheme with a 3% employer contribution
Plus, so much more
Additional Information
The Recruitment Process
No CV, no problem
We believe that you can be a great fit for this job based on your behaviours and natural abilities, rather than your past experience, so you don't need to submit a CV with your application. Instead, simply complete our application form and you'll be sent a series of games that will identify your natural strengths and preferences and will determine your suitability for the role. In return, we’ll automatically provide you with some valuable feedback.
Your Interview
If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.
Onboarding
Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.
Training and going live on the phones
From the first day of your journey at the AA, we’re here to support you at every step. Our expert trainers will guide you through your first few weeks of your induction where you should expect to learn lots about how you’ll support our customers in a fun, collaborative and engaging learning environment. You'll then progress onto your team where you'll be supported by your Line Manager and colleagues until you become an expert in our behaviours, products, and systems

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