Head of Digital Service Delivery

4 weeks ago

Salford, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
**Are you an experienced IT leader with a passion for delivering exceptional services? Do you thrive in a fast-paced and constantly evolving environment? If so, we are looking for a Head of Digital Service Delivery to join our dynamic Digital Operations team.**

As the Head of Digital Service Delivery, you will be responsible for ensuring the efficient and effective delivery of our Digital services to our colleagues and external stakeholders. You will lead and manage a team of service delivery professionals, working closely with other Informatics & Digital (I&D) teams to ensure our services meet or exceed colleague and stakeholder expectations.

Joining our team, you will have access to a supportive, collaborative, and innovative work environment with a strong emphasis on work-life balance. We offer flexible working arrangements alongside access to wellbeing and occupational health support. We provide a competitive salary and excellent opportunities for career development. We promote diversity, inclusion, and a positive workplace culture, fostering collaboration among passionate I&D colleagues.

**Main duties of the job**:
The Head of IT Service Delivery will be responsible for building and driving a leading IT Service Delivery capability that ensures product, project, and service outcomes are maintained, supported, and delivered in line with service level expectations.

The post holder will need to operate within a multi-supplier model, ensuring that the appropriate IT services are in place to meet operational needs across the organization. They will need to collaborate with other I&D functions to ensure that services are fully integrated with other operational support processes, such as incident management, problem management, change management, fulfilment, and value creation.

The post holder will also be responsible for identifying and managing risks associated with IT service delivery, including security risks and business continuity risks. They will need to optimise service performance and value for money and manage strategic partner and supplier relationships that create value for the organisation. The post holder will need to develop, acquire, enhance, and maintain information systems, manage the operation of IT systems, and support and train users. Additionally, the Head of IT Service Delivery will act as a focal point of escalation for all issues related to Digital Service Operations, including issues with suppliers.

**Working for our organisation**:
The Northern Care Alliance NHS Foundation Trust (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, it serves over one million people across Greater Manchester and employs over 21,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge.

We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.

The NCA has a clear vision to become a leading provider of healthcare services, recognised for its exceptional patient care, clinical excellence, and outstanding workforce.

Its aspirations include further investing in technology and innovation to enhance patient care and experience, working collaboratively with other healthcare organisations to provide seamless and integrated services, and supporting its workforce to develop and grow their skills.

The Trust values its workforce and provides a supportive environment that encourages personal and professional growth. The organisation has a strong emphasis on team-working, collaboration, and innovation, creating an inspiring workplace culture that empowers staff to deliver the highest standards of patient care

**Detailed job description and main responsibilities**:
**The Head of Digital Service Delivery will be accountable for ensuring**:

- Building and driving a leading IT Service Delivery capability ensuring that product, project and service outcomes are appropriately maintained, supported and delivered in line with service level expectations.
- Delivering a fit-for-purpose service operation that onboard's change seamlessly and delivers easy to use & innovative services which support the operation 24/7.
- Operati

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