Head of Technical Operations

1 month ago

Salford, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

Are you a highly skilled and accomplished IT professional with a proven track record in successfully managing technical operations? Do you thrive in dynamic working environments? If this resonates with you, we have an exceptional opportunity for a Head of Technical Operations to join vibrant Digital Operations team.

You will oversee our digital infrastructure and services and work with other Informatics & Digital teams to improve operations. Our technical procedures, system stability, and creative solutions to meet our colleagues' and stakeholders' evolving needs will be your main focus.

As the Head of Tech Operations, you'll lead and manage a team of specialists, collaborating with Informatics & Digital teams for excellence. You'll streamline processes, boost reliability, and provide creative solutions for changing needs. You'll exceed expectations, deliver exceptional digital services, and make a vital impact with your skills.

Joining our team, you will have access to a supportive, collaborative, and innovative work environment with a strong emphasis on work-life balance. We offer flexible working arrangements alongside access to wellbeing and occupational health support. We provide a competitive salary and excellent opportunities for career development. We promote diversity, inclusion, and a positive workplace culture, fostering collaboration among passionate Informatics & Digital colleagues.

The Head of Technical Operations will be responsible for building and driving a leading Technical Operations capability that ensures product, project, and service outcomes are maintained, supported, and delivered in line with service level expectations. This will include delivering a fit-for-purpose service operation that seamlessly onboard's change and delivers easy-to-use and innovative technology that support the operation 24/7.

The post holder will need to operate within a multi-supplier model, ensuring that the appropriate IT services are in place to meet operational needs across the organisation, and collaborating with other I&D functions to ensure that services are fully integrated with operational support processes, such as incident management, problem management, change management, fulfilment, and value creation.

The post holder will also be responsible for identifying and managing risks associated with Technical Operations, including security risks and business continuity risks. They will need to optimise service performance and value for money and manage strategic partner and supplier relationships that create value for the organisation. The post holder will need to develop, acquire, enhance, and maintain information systems, manage the operation of IT systems, and support and train users.

Additionally, the Head of Technical Operations will act as a focal point of escalation for all issues related to Digital Service Operations, including issues with suppliers.

The Northern Care Alliance NHS Foundation Trust (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, it serves over one million people across Greater Manchester and employs over 21,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge.

We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.

The NCA has a clear vision to become a leading provider of healthcare services, recognised for its exceptional patient care, clinical excellence, and outstanding workforce.

Its aspirations include further investing in technology and innovation to enhance patient care and experience, working collaboratively with other healthcare organisations to provide seamless and integrated services, and supporting its workforce to develop and grow their skills.

The Trust values its workforce and provides a supportive environment that encourages personal and professional growth. The organisation has a strong emphasis on team-working, collaboration, and innovation, creating an inspiring workplace culture that empowers staff to deliver the highest standards of patient care.

The Head of Technical Operations will be accountable for ensuring:

- The performance, availability, reliability, and security of service-underpinning technologies (Hosting & Data Centres, Compute, Storage, Networking, End User Experience).
- As part of the Digital Operations Leadership Team, effective management, accountability, compliance, and assurance for all aspects of Cyber & IT Security including compliance with law and guidance, and resolution of Cyber & IT security risks and issues.
- Creating a vision for the Technical Operations service and leading the development and execution of an IT infrastructure strategy.
- Defining the roadmap for the Technical Operations team to deliv

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