Senior IT Service Manager
4 weeks ago
Job summary
The Department for Business and Trade (DBT) is the department for economic growth. The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support businesses to invest, grow and export, creating jobs and opportunities across the country.Job description
As a Senior IT Service Manager, you will be�working within a small team and reporting to the IT Service Management Lead, and you will be responsible for ensuring�the overall IT service is in line with agreed metrics and KPIs (Key Performance Indicators).�
Responsibilities�
You will:
Manage contracts for assigned service suppliers and ensure service is delivered in line with the agreed contract��Take accountability of adherence to agreed metrics and KPIs, processes and procedures for assigned service and contractsInform and advise on defining, designing, and refining necessary support models to include people, process, and technology in alignment with service management best practiceSupport the collaborative, dynamic planning process - prioritising the work that needs to be carried out against the capacity and capability of the teamManage and effectively engage with stakeholders across DBTFollow defined processes, helping service continuity planning and support. Identify the information and systems that support critical business processes, integrity and confidentiality and then coordinate design, testing, maintenance procedures and contingency plans to address exposures and maintain agreed levels of continuityTake ownership of the processes and procedures involved in reactively and proactively resolving technical problems, ensuring that technical solutions continue to meet business requirementsBe responsible for continuous service delivery, developing and delivering all the changes and improvements necessary to provide effective services for usersPerson specification
You will need to have demonstrable skills and experience of:
Implementing policies, processes or procedures and working within their boundariesIdentifying key users, stakeholders, and relationships, contributing to building and improving these relationships, possessing an ability to collaborate and communicate across teams and organisational boundariesExperience of working with third party suppliers, involving working to agreed KPIs or SLAs and escalating where appropriate, within an IT environmentAn analytical approach to problem investigation, understanding the impact of technical changes and recognising opportunities to improve and provide solutionsProviding written reports that clearly articulate service and/or supplier performance through executive summary, supported by fuller detailBenefits
Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA with an average employer contribution of 27%-
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