Part Time Service Coordinator

2 weeks ago


Edinburgh, United Kingdom Richard Irvin FM Limited Full time

Richard Irvin FM have Part Time hours negotiable vacancies arising for the Service Coordinator role based at our Edinburgh office.

This role assists the Operations Managers in the day-to-day co-ordination and management of the business’ operational maintenance activities.

**Main Responsibilities**
- Log client requests and create cases, monitor, control and manage these works to ensure these works are planned in daily using the service planner on a daily basis.
- Using PPM planner to create scheduled service visits for our own Engineers and sub-contractors to meet customer expectations and company objectives.
- Appropriate notification of planned appointments to customers/clients as per maintenance schedule/contract requirements
- Communication and issue of work orders to field based engineers either via our electronic job issue system or telephone as required
- Liaise between customer and operations management to ensure smooth operational delivery
- Co-ordinate and manage tasks to ensure maintenance delivery within allotted budget and timescales
- To create purchase orders for materials required for works from Engineers and to order materials from suppliers in advance of works being carried out.
- Progress any Tablet faults with the IT support facility reporting any issues experienced.
- Make sure compliance is maintained with company policies, procedures, processes and standards
- Timely progressing of cases through to work complete status including scanning documents as required
- Identify problems in specific jobs / cases and resolve them quickly and in a timely manner
- Follow standard operating procedures for efficient business operations
- Maintain clear and accurate operational documents for all work undertaken
- Timely provision of all documentation upon work completion as per maintenance schedule/contract requirements
- Accurate and timely data input from job reports as required via office systems
- Liaison with operational management regarding daily workload planning and management
- Build relationships with client representatives and represent Richard Irvin in a professional and positive manner at all times
- Electronic data management and filing of job records and other documentation as required
- Undertake specific project duties as required by the Operations Manager and Business Unit Leader

**Key Requirements**
- Good working knowledge of computer packages; Word, Excel and Outlook
- Excellent telephone skills and manner
- Effective communication skills both oral and written
- Experience working within a multi discipline office environment
- Experience working independently, on own initiative, and as part of a team
- Ability to organize own workload, respond quickly to changing priorities, often under pressure
- Ensure work is of the highest standard and that deadlines are met
- Demonstrate excellent organizational, multi-tasking and time management skills
- Excellent attention to detail and accuracy
- Ability to develop effective working relationships with peers, line managers and with external customers and clients

**Job Types**: Part-time, Permanent

**Benefits**:

- Company pension
- Flexitime

Schedule:

- Day shift
- Flexitime

Supplemental pay types:

- Signing bonus

Work Location: In person

Reference ID: #35953


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