Guest Services Agent
3 weeks ago
**About Hotel Around Town**
Hotel Around Town, located in the vibrant city of Edinburgh, prides itself on delivering unparalleled hospitality experiences. We utilise cutting-edge technology to enhance operational efficiency and guest satisfaction, setting us apart in the hospitality industry.
**The Role**
We're searching for a tech-savvy Guest Services Agent who thrives in a structured, dynamic, remote work environment. This position is perfect for someone passionate about leveraging technology to provide exceptional customer service and comfortable adhering to a fixed shift schedule.
**Key Responsibilities**
- Consistent Availability: Work assigned shifts (must be 9am-5pm) to ensure continuous support for our guests.
- Tech Proficiency: Efficiently manage multiple platforms and communication channels to support guest needs.
- Guest Experience: Deliver outstanding service from pre-booking to post-stay, making each guest's experience memorable.
- Operational Coordination: Utilise the provided laptop and phone to communicate with team members and manage tasks effectively.
- Policy Adherence: Follow company rules and procedures meticulously, contributing to our team's success.
**Who Should Apply**
- Individuals with a strong technical aptitude and experience using various software and platforms.
- Problem solvers who can manage multiple tasks simultaneously without sacrificing quality.
- Self-motivated people with a high degree of professionalism and reliability.
**What We Offer**
- Competitive hourly compensation - £12.50 starting hourly rate rising to £13.50 after 6 months.
- Freelance (Self Employed) contract with clear terms.
- Company-provided laptop and phone to ensure you have the tools needed for success.
- Comprehensive training program, equipping you with the knowledge to excel.
- The opportunity to work with a forward-thinking company and make a real impact in the hospitality sector.
**Application Process**
Be a part of Hotel Around Town's mission to redefine hospitality through innovation and service excellence. We look forward to welcoming you to our team
**Job Types**: Part-time, Freelance
**Salary**: From £12.50 per hour
Expected hours: 15 per week
**Benefits**:
- Work from home
Schedule:
- Every weekend
Work Location: In person
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