Guest Sales and Relations

2 weeks ago

Edinburgh, United Kingdom Dickins Edinburgh Ltd Full time

**Guest Sales and Relations**

We’re recruiting a helpful, friendly and knowledgeable person to join our small team working in **Guest Sales and Relations**.

Dickins are Edinburgh's best quality short term and corporate letting company. We were established by Louise Dickins in 1998 and have an excellent reputation for quality. We pride ourselves on our service, care and high standards. Everything is driven by a commitment to do the best job we can - for our owners, guests and ourselves. We manage some beautiful homes. This job is about matching guests to their perfect home and looking after them through the whole process of booking with us.

We want to work alongside committed, caring people who always give their best. Dickins are a team and everyone who works for us plays a vital part in our team. Everyone has a voice. We listen as we’re always open to new ideas - we all have something to contribute, no matter our position or number of days on the payroll.

Doing this job well involves being helpful, friendly and knowledgeable, so that you can convert inbound leads into bookings. That is the responsibility of this role.

We’re currently working on a hybrid basis with 4 days in the office and 1 day working from home.

**This role involves: -**
- Responding quickly to inbound leads and converting them into bookings.
- Processing bookings.
- Finding solutions for problems quickly and efficiently.
- Nurturing relationships with our guests and owners.
- Offering great service, so that first time guests book with us again.
- Working with Ewa in Operations.
- Liaising with our housekeepers.
- Helping owners.
- Admin at all stages of the booking process for guests - before, during and after their stay with us.
- Proactively streamlining processes in the office to make them more efficient.
- Visiting homes for guest inspections.
- Being responsible for checking guests in and out.
- Having the emergency phone on a shared basis with the team.

**Experience and Skills**
- A hospitality or letting background is definitely advantageous.
- Rewarded by customer satisfaction.
- A people person - you’ll be meeting people from all walks of life from all over the world.
- A good problem solver.
- Confident.
- Excellent knowledge of Edinburgh, so that you can help to match guests with their perfect home.
- The ability to stay calm and focused under pressure - our world can be fast-paced and we need to find solutions quickly. Multi taking is a daily requirement.
- Strong attention to detail.
- Previous experience of being in a customer facing role in a quality environment.

To be considered for this role you must:
- Have 3 years working experience with some in a quality environment.
- Live in Edinburgh
- A confident telephone manner
- A clean driving licence
- Excellent written and verbal skills
- Sound experience of Microsoft Word and Excel. We currently use the SME operating-system and it would be advantageous if you have experience of this

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£28,000.00 per year

**Benefits**:

- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Edinburgh

Application deadline: 14/01/2023

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