Security Guest Safety Ambassador

1 month ago


Edinburgh, United Kingdom Vigilant Security Full time

We are seeking several highly experienced Guest Service Ambassador's to join remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh.

A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing a 5-Star front of house service and maintaining a subtle, yet visible security presence.

This opportunity will operate on a full-time contract, with several rotations available.

**What We Offer**:

- Competitive rate of pay
- Full and ongoing training with a view for career development.
- Modern and bespoke company uniform provided.
- Immediate access to our Employee Assistance Programme.
- Employee App, allowing access to the latest company announcements.
- Croma Vigilant Reward and Recognition scheme. Each month, an employee is selected to receive a PS100 voucher of their choice, along with a Certificate of Excellence.

**Key Responsibilities**
- Always deliver a 5 - star guest experience
- Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible
- Carry out regular patrols as and when required
- Anticipate and action client requirements/requests in a professional manner
- Always provide a consistently professional service
- Issue visitor passes using the agreed sign in and out policies and procedures
- Ensure all fire exits are kept clear. Health & Safety issues are reported
- Ability and foresight to create a safe environment for all guests and visitors
- Always maintain a high-security awareness
- CCTV interaction where required
- Complete a full detailed handover at the end of each shift

**Person Specification**
- Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
- Holds a true passion for high standards of customer service delivery
- Ability to provide a 5-star guest experience
- Previous experience in hospitality or a customer service facing role
- Excellent interpersonal skills and the ability to interact with people at all levels
- Immaculate presentation
- Ability to work independently with confidence, using own initiative as required
- Confidence and common sense to access and utilize expert resources when making decisions
- Always maintain and practice a high degree of confidentiality.
- Have an acute sense of security awareness
- Valid SIA license essential
- 5 years of verifiable work history
- First Aid training would be an advantage

**About us**:
Croma Vigilant covers a range of security-related services including manned guarding, mobile patrols, and keyholding.

We currently employ 1000 members of staff across the UK and cover a range of security-related services including manned guarding, mobile patrols and keyholding. High standards are embedded in the DNA of the company, and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching PS40 million per annum and a forecast for continued growth throughout the next five years.

We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support, and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent.



  • Edinburgh, United Kingdom Vigilant Security Full time

    We are seeking several highly experienced Guest Service Ambassador's to join remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh. A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing a...


  • Edinburgh, United Kingdom Croma Vigilant Full time

    We are seeking several highly experienced Guest Service Ambassador’s to join remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh. A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while providing a...


  • Edinburgh, United Kingdom Savills Management Resources Full time

    **Purpose of the Role** The Mall Ambassador is responsible for providing an exceptional guest experience at St James Quarter. As the main point of contact for guest enquiries, the Mall Ambassador will provide solutions, recommendations, and personalised services to exceed guest expectations. Working collaboratively within the Guest Services team, they will...


  • Edinburgh, United Kingdom Savills Management Resources Full time

    **Purpose of the Role** The Mall Ambassador is responsible for providing an exceptional guest experience at St James Quarter. As the main point of contact for guest enquiries, the Mall Ambassador will provide solutions, recommendations, and personalised services to exceed guest expectations. Working collaboratively within the Guest Services team, they will...


  • Edinburgh, United Kingdom Vigilant Security Full time

    **Job Purpose** Due to continued growth, we are seeking a number of highly experienced Security Officers and Guest Ambassadors to join our team in Edinburgh City Centre A warm welcome from our front-of-house team will determine the first impressions of our visitors whilst providing necessary Security arrangement's.. The Guest Ambassador role is to provide...

  • Lobby Ambassador

    2 days ago


    Edinburgh, United Kingdom The Roseate Edinburgh Full time

    Job Type: Fixed Term from 1 st June to 30 th September 40h per week The Roseate Edinburgh is an intimate 5-star luxury Edinburgh hotel offering 35 exquisitely appointed rooms and suites. Ideally located on Haymarket, it lies nearby Murrayfield Stadium. We are now looking for a Lobby Ambassador ready to join a young and vibrant team and available to start...

  • Lobby Ambassador

    2 days ago


    Edinburgh, United Kingdom The Roseate Edinburgh Full time

    Job Type: Fixed Term from 1 st June to 30 th September 40h per week The Roseate Edinburgh is an intimate 5-star luxury Edinburgh hotel offering 35 exquisitely appointed rooms and suites. Ideally located on Haymarket, it lies nearby Murrayfield Stadium. We are now looking for a Lobby Ambassador ready to join a young and vibrant team and available to start...

  • Lobby Ambassador

    2 days ago


    Edinburgh, United Kingdom The Roseate Edinburgh Ltd Full time

    JobType: Fixed Term from 1st June to 30th September – 40hper weekThe RoseateEdinburgh is an intimate 5-star luxury Edinburgh hotel offering 35 exquisitelyappointed rooms and suites. Ideally located on Haymarket, it lies nearbyMurrayfield Stadium. We are now looking for a Lobby Ambassador ready to join ayoung and vibrant team and available to start...

  • Whisky Ambassador

    1 month ago


    Edinburgh, United Kingdom Rocco Forte Hotels Full time

    **Whisky Ambassador**: Permanent The Balmoral Edinburgh, Scotland APPLY The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests...

  • Whisky Ambassador

    1 month ago


    Edinburgh, United Kingdom Rocco Forte Hotels Full time

    The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train. **The Position** Are you looking to showcase...


  • Edinburgh, United Kingdom Croma Vigilant Full time

    **Job Purpose** Due to continued growth, we are seeking a number of highly experienced Security Officers and Guest Ambassadors to join our team in Edinburgh City Centre A warm welcome from our front-of-house team will determine the first impressions of our visitors whilst providing necessary Security arrangement's.. The Guest Ambassador role is to provide...


  • Edinburgh, United Kingdom Croma Vigilant Security Full time

    As a growing company with high-profile contracts, we are looking for a Door Supervisor for the latest venue added to our portfolio in a Prime City Centre Location - Edinburgh We are looking for a professional individual with excellent communication and customer service skills who can work a set working hours pattern at the venue. - Applicants MUST have a...


  • Edinburgh, United Kingdom Savills Management Resources Full time

    **Purpose of the Role** St James Quarter (SJQ) is a world-renowned retail-led mixed-use destination comprising 850,000 sq./ft of prime retail, food and leisure space, a multi-screen cinema, a world class “W” hotel, 152 private apartments and a 4-star aparthotel. The individual will assist supervision and direction of the team and ensuring that the...


  • Edinburgh, United Kingdom Securitas Security Services Full time

    Based in our newly refurbished office, in the heart of Edinburgh, you will act as the first point of contact for the European hub of our international investment business. As receptionist, you will mostly work independently. However, you will have the supportof the facilities team and be welcomed as part of the larger office community; included in various...


  • Edinburgh, United Kingdom The McEwan, Moda Full time

    ** Resident Night Ambassador** Moda, Edinburgh, is looking for a Resident Night Ambassador who will be responsible for delivering first class customer service and resident engagement. You will provide our residents with a positive and memorable experience. Be part of a vibrant, effective and supportive team to ensure you smash your goals and deliver an...


  • Edinburgh, United Kingdom Glencairn Security Full time

    Due to continued expansion, Glencairn Security are looking for flexible and reliable relief security officers to support our operations. As a growing business we aim to provide high caliber, professional and well-trained staff to our client’s businesses. Locations: - **Duties will include**:_ - Being a visible presence on site - Carry out regular...

  • Security Officer

    1 month ago


    Edinburgh, United Kingdom Portal Security Ltd Full time

    Security Operative/Fire Warden **About us** Portal Security Ltd is a small business operating throughout the UK. Based in Scotland we are innovative and agile. Our work environment includes: - Customer focused culture - Attention to detail - Safe work environment Portal Security have an exciting opportunity available for a Security Operative/Fire Warden...


  • Edinburgh, United Kingdom Amberstone Security Full time

    **Roaming Security Officer - SIA Licence is essential to be considered for the role** **An exciting new career opportunity for Roaming Security Officers in Edinburgh, working in partnership with one of the largest retail companies, Tesco** Amberstone provides integrated security solutions through the provision of technology products and manned guarding...

  • Starbucks Barista

    4 weeks ago


    Edinburgh, United Kingdom Cineworld Group Plc Full time

    **Starbucks Barista - Edinburgh**: Location Edinburgh Business Area: Internal, Starbucks Job type: Part Time Contract **Salary**: £10.61 To £10.88 Job ref: 054476 Published: about 20 hours ago The Role of the Starbucks Barista is to contribute to Starbucks’ success by providing legendary customer service to all customers by providing them with...

  • Security Officer

    1 month ago


    Edinburgh, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full time

    **WAITROSE shopping centre** As a retail security officer, you will be working in a well-known retail store, providing safety and security to both staff and visitors alike, as well as acting as a visual deterrent to help prevent/minimise stock loss. You will be representing BardWoodand our client, providing a service to the highest standards in a fast...