Care at Home Co-ordinator

4 months ago

Dundee, United Kingdom My Homecare (Dundee) Ltd Full time

At My Homecare, we want to make life better for more people. If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity. You can help us to grow and develop in an exciting business that puts people front and centre of everything we do.

My Homecare, provides care at home for over 250 clients across Dundee and Perth & Kinross areas. Our aim is to lead the local care at home industry by providing high quality, personalised and specialist services to our clients.

We are looking for a dynamic Care Coordinator with solid planning and rostering experience that is matched to a flexible, enthusiastic and can-do attitude to join our team.

You will be assisting and supporting your Branch Manager in ensuring that key business and compliance targets are met.

As a leading strategic focus is around sustainable growth, this is an exciting role with plenty of scope to contribute to the success of the business.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

**ROLE PURPOSE**

The role of Care Coordinator is always to promote My Homecare as well as ensuring that the utilisation of nursing and care resources is both maximised and aligned with client requirements within defined quality, compliance and safety standards.

The success of this role will be measured by:

- Member utilisation targets are achieved
- Effective shift rostering including forward planning resulting in all clients having suitably allocated carers
- Identifying business growth opportunities
- Forming strong relationships with the Carers

**MAIN RESPONSIBILITIES**
- Member utilisation targets are met
- Identify trends to predict future requirements
- Maintain agreed schedules within agreed targets
- Maintain accurate records
- Ensure all members receive comprehensive schedule information
- Identify absence trends and concerns
- Drive improved satisfaction levels and rates
- Maintaining great relationships with existing clients and carers
- Maintain effective relationships with Branch Manager in resolving schedule conflicts
- Identify new business opportunities
- Ensure the effective placement of staff to meet client needs
- Prepare ad hoc reports as and when required

**GENERAL RESPONSIBILITIES**
- Support with the day-to-day responsibilities of the team when required
- Be a champion for internal customer service
- Do any other reasonable things your manager needs you to do

**KEY ATTRIBUTES/KNOWLEDGE/SKILLS/EXPERIENCE**
- Confident in promoting the branch
- Self-motivated
- Computer literate
- A passion for managing and driving excellence
- Excellent organisational skills
- Understands target setting and performance
- The role requires a pro-active response to building key relationships
- An eye for detail is essential as is knowledge of current market conditions and trends
- Ability to manage change
- A commitment to equal opportunities and diversity
- Symmetry between personal and organisational values
- Demonstrates the behaviours associated with My Homecare values

**We offer**:

- A competitive salary
- Annual bonus based on performance
- Personal healthcare plan
- 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
- An additional day off for your Birthday
- Long Service Awards
- Work Place Pension
- Professional Wellbeing assistance
- Supportive working environment with ongoing learning and development opportunities.
- A friendly, agile and flexible working culture.
- **Please note**:_

**In line with Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice. Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way. My Homecare colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.**

**Job Types**: Full-time, Permanent

**Salary**: £26,632.00-£28,472.00 per year

**Benefits**:

- Flexitime
- Free parking
- On-site parking
- Private dental insurance
- Private medical insurance
- Work from home

Physical setting:

- Homecare

**Experience**:

- Care: 3 years (required)

Work Location: In person

Reference ID: Care Co-ordinator

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