Client Relationship Executive
2 weeks ago
A leading independent marketing services business that provides sophisticated marketing collateral and print fulfilment services to organisations and leading brands across the UK is looking for a Client Relationship Executive to join their team in Huntingdon,Cambridgeshire.
Established by the current CEO in 2003, they have grown every year since incorporation and have established an outstanding reputation for the quality of their work and service levels. The company holds people at the centre of what they do; they complete regularEngagement Surveys and use the feedback to action changes to enhance the working environment. They aim to feature in Time's Top 100 companies to work for. The company has exciting expansion plans and aims to double turnover in the next few years. Never hasit been a more exciting time to join them.
**Role Summary**:
They’re looking for a Client Relationship Executive that thrives in a fast-paced environment to help onboard new clients and look after existing clients across a range of disciplines.
You’ll be part of a dynamic and fast-growing team, being the internal point of contact for clients across their creative and online services teams. This will include liaising with clients, internal departments, and suppliers daily, taking and briefing projects,monitoring stock levels, processing orders, maintaining SLAs and supporting their Account Managers. You will also be creating data reports and invoices as well as administration tasks relating to your role.
**Key Responsibilities**:
- Liaising with clients daily and developing good relationships
- Taking project briefs and liaising with internal departments taking projects to completion, on time, on brief and on budget
- Processing client orders across the range of their services
- Dealing with client queries and problem-solving any issues that may arise
- Monitoring stock levels, reporting on stock and re-ordering when necessary
- Source, negotiate and liaise with suppliers to obtain appropriate and competitive quotations
- Reporting and invoicing
- General administration tasks arising from the above, including filing job bags, raising purchase orders etc.
- Attend client meetings - in person and via video call
- Ensure maintenance of SLAs
**Required Skills**:
- Have good commercial awareness and experience in a client-facing role
- Be forward-thinking, and proactive with a problem-solving approach
- Work to tight deadlines whilst still maintaining a high level of attention to detail
- Be a confident communicator both internally and externally
- Have excellent organisational and administration skills
- Effectively manage your own time
- Have experience of Excel, Word, Outlook
- Work independently and as part of a team
- Previous experience in the following industries: print, creative, SAAS or date is an advantage
Sounds interesting? Please click **APPLY** for consideration.
IND123
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