Delivery Co-ordinator

6 months ago


Birmingham, United Kingdom Midland Heart Full time

**The Role**
Do you have a keen eye for detail, great interpersonal skills and the ability to provide a brilliant customer service? If yes, then look no further - our Assets and Delivery team are recruiting two Service Delivery Co-ordinators to provide vital administrative support to the delivery of our inhouse and contracted maintenance services.

You’ll work closely with our In-house Maintenance teams, as well as colleagues across Midland Heart, to help drive the smooth running of maintenance operations. This is a great opportunity to join a well-respected team at the forefront of driving operational excellence.

Please note, there are two full-time roles available for this position. One role will be stationed at our West Midlands Hub on Popes Lane, B69 4PN & another role at our Head Office on Bath Row, B15 1LZ.

**Your day-to-day responsibilities will include**:

- Responding to maintenance/repairs related queries from internal and external stakeholders and customers.
- Delivering administrative support including the processing of orders, invoices, expenses and other contractual documentation.
- Assisting in the production of regular team reporting using Excel
- Providing meeting support through minute taking and taking ownership of facilities on-site.
- Acting as the first point of contact for colleagues based on site, including Regional Managers and Operatives.
- Have some basic technical knowledge of domestic repairs / maintenance.
- Are IT savvy with experience of using Microsoft Packages, particularly Excel to manipulate data (using filters, VLOOKUPS, formulas and creating pivot tables).
- Have experience in an administrative or account management role.
- Great communication and stakeholder management skills.

**Who are Midland Heart? **We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
- We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role._


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