Customer Service Advisor
2 months ago
**Customer Service Advisor**:
**Lancaster House Huntingdon**:
Role: Contact Team Member
Location: Huntingdon
Contract: Permanent
- Full time
**We are easy to do business with**... and we need people like you who are friendly and approachable, with excellent attention to detail
**The Role**:
This role provides front-line support to customers, through the booking of appointments and providing support for any concerns they may have.
With your passion for providing the highest level of service to all our customers, you will also assist with any social media campaigns that may generate additional appointments for our customers.
Here are just some of the activities you’ll be involved in...
- Act as a key interface with our customers by planning and making appointments and gaining in-depth insight into their concerns and issues, whilst feeding this back to the business
- Liaising with customers, dealing with questions and queries, and redirecting them to the correct teams
- Ensure systems and databases are updated and provide analysis to a range of stakeholders to assist with performance management reviews against agreed levels of service
- Assist with the scheduling and planning of works
**We would love to hear from you if you can demonstrate....**
Excellent customer service skills, along with IT literacy are essential. If you enjoy helping people and are happy talking on the phone, this role will be ideal for you.
**Our Company**
Every day we work smarter, greener and use our imaginations.
Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.
We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.
**What Next**
You apply, and we respond within two weeks (we know how annoying it is not to hear anything back) If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do
**Benefits**
In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.
- Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate._
- We are proud signatories of the Armed Forces Covenant and Disability Confident Committed._
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