Service Advisor/customer Advisor
5 months ago
**A Little Bit About Us**:
The Vindis Group is seeking to appoint a Service Advisor/Customer Advisor to join its team.
As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Companys heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.
In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UKs National Learning Centre.
**How we support our #Exceptional People**:
All team members are provided with access to the following:
- The Company will guarantee your bonus, pro rata, for the first 3 months of your employment.
- An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
- A Life Assurance policy, at no cost to yourself.
- 24/7 access to our Employee Assistance Programme. This is in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.
- Access to Cycle to Work Scheme.
**Key Responsibilities**
- Answering phone calls
- Service History
- Guest list
- Pre calls
- Loan car handovers checking fuel & cleanliness adding to washboard & refuel
- VHC follow up
- Owning customer waiting areas upstairs & downstairs - hosting
- Provide an easy and enjoyable client (customer) experience (internal and external), each and every time.
- Champion and maintain a culture of client service excellence; ensuring that the expectations and requirements of the departments clients are delivered upon.
- Ensure business practices are in place that make your area an easy one to do business with.
- Coordinate effectively as part of the Front of House Team and wider business network
- Recognise your role in integrating effectively with the departments within you centre and wider business network
- Ensure you respect direction and guidance provided through your reporting line.
- Effectively nurture relationships with your team.
- Delivering upon the Service Core Process and Vindis Aftersales Experience as per the training, guidance and expectations given.
- Demonstrating alignment with, and engagement in, a robust customer communication strategy.
- Maintaining electronic records in a complete and accurate manner.
- Developing effective working relationships with the Workshop Team and ensure that the flow of information from the initial front-of-house experience is timely, accurate, clear and consultative.
- Being integral in contributing to the delivery of a quality culture that is focused upon first time fixes.
- Effectively utilising the tools and resources available to you to become a specialist in your area.
**Prerequisites**:
= Previous customer experience
= Good attention to detail
This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.
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