Service Advisor/customer Advisor

7 months ago

Huntingdon, United Kingdom Vindis Group Full time

**A Little Bit About Us**:
The Vindis Group is seeking to appoint a Service Advisor/Customer Advisor to join its team.

As one of approximately 700 team members, you will demonstrate the behaviours that the Vindis Group knows are integral to its continued success. We are passionate about our Companys heritage, its future, our loyal customers and our valued employees; and we believe in embracing the potential of our business in a positive and objective way. We strive to maintain high standards in every area of our business; and do so by engaging with our employees and customers in an open, transparent and consultative manner. Our employees demonstrate, on a daily basis, the personal discipline and energy to uphold these standards; and, collectively, are motivated to achieve personal and business success #exceptional people.

In return, you will be joining a long-established organisation that has continued to expand and evolve. At the heart of our company is a belief in a High Performance Culture; and we provide a multitude of platforms and opportunities to support our team members in being the best versions of themselves. In particular, we offer three levels of Leadership Development Programmes, all of which are accredited by the Institute of the Motor Industry (IMI); a designated Training Centre, complete with comprehensive Internal Training Prospectus; and access to the Volkswagen Group UKs National Learning Centre.

**How we support our #Exceptional People**:
All team members are provided with access to the following:

- The Company will guarantee your bonus, pro rata, for the first 3 months of your employment.
- An Employee Car Scheme, following a qualifying period. This will provide you with an opportunity to love our brand products as much as we do and drive them at affordable prices.
- A Life Assurance policy, at no cost to yourself.
- 24/7 access to our Employee Assistance Programme. This is in conjunction with our #SpeakAware campaign, which focuses on employee wellbeing and positive mental health.
- Access to Cycle to Work Scheme.

**Key Responsibilities**
- Answering phone calls
- Service History
- Guest list
- Pre calls
- Loan car handovers checking fuel & cleanliness adding to washboard & refuel
- VHC follow up
- Owning customer waiting areas upstairs & downstairs - hosting
- Provide an easy and enjoyable client (customer) experience (internal and external), each and every time.
- Champion and maintain a culture of client service excellence; ensuring that the expectations and requirements of the departments clients are delivered upon.
- Ensure business practices are in place that make your area an easy one to do business with.
- Coordinate effectively as part of the Front of House Team and wider business network
- Recognise your role in integrating effectively with the departments within you centre and wider business network
- Ensure you respect direction and guidance provided through your reporting line.
- Effectively nurture relationships with your team.
- Delivering upon the Service Core Process and Vindis Aftersales Experience as per the training, guidance and expectations given.
- Demonstrating alignment with, and engagement in, a robust customer communication strategy.
- Maintaining electronic records in a complete and accurate manner.
- Developing effective working relationships with the Workshop Team and ensure that the flow of information from the initial front-of-house experience is timely, accurate, clear and consultative.
- Being integral in contributing to the delivery of a quality culture that is focused upon first time fixes.
- Effectively utilising the tools and resources available to you to become a specialist in your area.

**Prerequisites**:
= Previous customer experience

= Good attention to detail

This is an exciting opportunity for an individual that is seeking career development in an innovative and dynamic organisation.

  • Customer Service Advisor

    6 months ago

    Huntingdon, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Our client based in Huntingdon is seeking an experienced Customer Service Advisor to join them on a full time permanent basis working Monday to Friday 37.5 hours per week. As Customer Service Advisor, you will be dealing with inbound customer calls from both new & existing customers, dealing with queries, inputting customer orders and dealing with...

  • Customer Service Advisor

    4 weeks ago

    Huntingdon, United Kingdom Brook Street UK Full time

    Customer Service AdvisorJob Category: Customer ServiceHours: Monday - Friday, Full-Time no weekends Salary: £25,000 per annumAre you passionate about delivering exceptional customer experiences? Do you thrive in a people-focused environment with a positive attitude and a commitment to excellence? If so, we want to hear from you!We are looking for a...

  • Customer Service Advisor

    2 months ago

    Huntingdon, United Kingdom CV-Library Full time

    Are you seeking a Monday to Friday Customer Service role? Do you have customer facing experience in a retail setting or similar or do you have telephone based customer service experience? Our successful client, with offices based in Huntingdon, is seeking a Customer Service Advisor to join them on a permanent full time basis working 8am - 4.15pm /...

  • Customer Service Advisor

    1 day ago

    Huntingdon, Cambridgeshire, United Kingdom Anne Corder Recruitment Full time

    Job Title: Customer Service AdvisorEstimated Salary: £25,000 - £35,000 per annumLocation: Huntingdon Area (Hybrid model)We are seeking a highly skilled and experienced Customer Service Advisor to join our dynamic team. As a key member of the team, you will be responsible for managing projects from concept to delivery, ensuring a seamless experience for...

  • Customer Service Advisor

    1 month ago

    Huntingdon, United Kingdom Infinity Recruitment Consultancy Limited Full time

    Are you seeking a Monday to Friday Customer Service role?Do you have customer facing experience in a retail setting or similar or do you have telephone based customer service experience?Our successful client, with offices based in Huntingdon, is seeking a Customer Service Advisor to join them on a permanent full time basis working 8am - 4.15pm /...

  • Customer Service Advisor

    7 months ago

    Huntingdon, United Kingdom Kier Group Full time

    We're looking for a **Customer Service Advisor **to join our Anglian Water team based in Huntingdon **Location**: Office based in Huntingdon **Contract**: Permanent, full time - flexible and part-time hours may be available if desired, just let us know **What will you be responsible for?** As a Customer Services Advisor, you'll be working within the...

  • Service Advisor

    4 weeks ago

    Huntingdon, United Kingdom Auto Skills UK Full time

    Service Advisor Basic Salary - £30,000 + Bonus Location - Huntingdon   Benefits - Company car Cycle to work scheme Life insurance Guaranteed bonus   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department...

  • Service Advisor

    4 weeks ago

    Huntingdon, United Kingdom Auto Skills UK Full time

    Service Advisor Basic Salary: Up to £30,000 Location: Huntingdon   Benefits: Company car Cycle to work scheme Life insurance Guaranteed bonus   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings....

  • Service Advisor

    3 months ago

    Huntingdon, United Kingdom CV-Library Full time

    Service Advisor Basic Salary: Up to £30,000 Location: Huntingdon   Benefits: Company car Cycle to work scheme Life insurance Guaranteed bonus   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service...

  • Service Advisor

    3 months ago

    Huntingdon, United Kingdom CV-Library Full time

    Service Advisor Basic Salary - £30,000 + Bonus Location - Huntingdon   Benefits - Company car Cycle to work scheme Life insurance Guaranteed bonus   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service...

  • Customer Service Advisor

    4 weeks ago

    Huntingdon, United Kingdom Brook Street Uk Full time

    Customer Service Advisor Job Category: Customer Service Hours: Monday - Friday, Full-Time no weekends Salary: £25,000 per annum Are you passionate about delivering exceptional customer experiences?Do you thrive in a people-focused environment with a positive attitude and a commitment to excellence?If so, we want to hear from you!We are looking for a...

  • Service Advisor

    4 months ago

    Huntingdon, United Kingdom Auto Skills UK Full time

    Service Advisor Basic Salary: Up to £30,000 Location: Huntingdon   Benefits: Company car Cycle to work scheme Life insurance Guaranteed bonus   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure...

  • Service Advisor

    7 months ago

    Huntingdon, United Kingdom Auto Skills UK Full time

    Service Advisor Basic Salary - £30,000 + Bonus Location - Huntingdon   Benefits - Company car Cycle to work scheme Life insurance Guaranteed bonus   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure...

  • Service Advisor

    2 weeks ago

    Huntingdon, United Kingdom Auto Skills Uk Full time

    Service Advisor Basic Salary: Up to £30,000 Location: Huntingdon   Benefits: Company car Cycle to work scheme Life insurance Guaranteed bonus   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?Responsibilities of a Service Advisor Arranging Service Department bookings.Ensure efficient...

  • Customer Service Advisor

    1 month ago

    Huntingdon, United Kingdom Kier Group Full time

    We're looking for Customer Service Advisors to join our Anglian Water team based in Huntingdon  Location: Huntingdon- office based  Hours: 37.5 hours per week - some flexibility on hours available if desired, just let us know when you speak to us What will you be responsible for?As a Customer Service Advisor, you'll be working within the team who...

  • Customer Service Advisor

    7 months ago

    Huntingdon, United Kingdom serviceman garage Full time

    Job Overview: **Duties**: - Take bookings ,prepare quotes from m.o.t and service requirements and have the ability to sell to customers. **Skills**: - Strong communication skills both verbal and written - Experience in financial services is a plus - Ability to analyze information and make informed decisions - Proficiency in Salesforce or similar CRM...

  • Customer Booking Advisor

    6 months ago

    Huntingdon, United Kingdom 1st Choice Recruitment Full time

    Customer Booking Advisor £22,000 with an OTE of £30,000 Huntingdon Full Time Permanent I'm currently recruiting for 2 customer booking advisors to join my client aftersales team. This is an exciting opportunity to join my client based in Huntingdon. Within the role of Customer Booking Advisor, Key responsibilities include, but not limited to: -...

  • Customer Service Advisor

    6 months ago

    Huntingdon, United Kingdom 1st Choice Recruitment Full time

    PH3139 Customer Service Advisor £26,250 Full Time Permanent Huntingdon Are you skilled at building and maintaining customer relationships? Can you provide expert advice on products? Would you thrive in a dynamic and fast-paced team environment? A new opportunity has arisen to join my client's customer service team and provide support and advice on...

  • Customer Advisor

    6 months ago

    Huntingdon, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 10 hours per week** **Permanent Contract** **Shifts available - Saturday and Sunday** **UK Notional hourly rate £12.21 per hour** **B&Q Huntingdon** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence...

  • Customer Service Advisor

    7 months ago

    Huntingdon, United Kingdom Westland Horticulture Ltd Full time

    **Job Title Customer Service Advisor** **Located in Alconbury Hill, Huntingdon** **Full-time or part-time hours will be considered** **Responsibilities will include**: - Accurately and efficiently resolving customer queries in a courteous and professional manner. - Be a customer advocate and always have the customers best interests at heart. Strive to...