Customer Service Advisor

1 week ago

Huntingdon, United Kingdom Huntingdonshire District Council Full time

Huntingdonshire District Council (HDC) is passionate about providing high-quality services to our communities, residents and businesses. This means we must employ and retain the most talented and dedicated people.

Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking local authority whose residents are at the heart of our decision-making.

At HDC we want to employ staff who embody our **icare** values (**Inspiring, Collaborative, Accountable, Respectful, Enterprising**), all of which support our ultimate purpose of putting our customers first.

**Job details**:
An excellent opportunity has arisen to join our fantastic Customer Service team on a full time, permanent basis. You will be part of a highly skilled and committed team delivering the council's Customer Contact Service, offering a first-class customer experience, and maximising value for money.

The main access channel is the telephone therefore the role is predominantly call centre based. Advisors are required to work in any of the Customer Service locations on a rota basis, with approximately 90% and 10% split.

The Customer Service team advise on a wide range of council services including but not limited to Housing, Operational Services, Environmental Issues, Council Tax, Benefits, Planning and Elections, and encourage the use of our Customer Portal for self-serve purposes.

A key responsibility of the role is to effectively identify customer needs and be able to resolve and deal with enquiries in all service areas within the limitations of the service.

The core working hours are Monday to Thursday 8.45am - 5pm, and Friday 8.45am - 4.30pm. Advisors work to a structured rota with defined lunch breaks and working patterns.

The role is based in Pathfinder House, Huntingdon. Following completion of full training to the required standard there are working from home opportunities on a rota basis.

You will deliver a wide range of council services directly to the customer and seek to resolve enquiries at the first point of contact. You will also take advantage of opportunities to resolve multiple enquiries at the same time to increase efficiency and enhance the customer experience.

You will have the ability to learn all systems required to provide the services mentioned above as well as the ability to cope with change and remain flexible to undertake a variety of duties.

Able to respond to both routine and complex queries, you’ll be known for your ability to build relationships and inspire trust in both you and the council.

**Apply**:
The closing date is

**Please note that the official closing date is as above, and will be the correct date. Some third-party websites may have different dates. Please refer to the HDC website for the official closing date to ensure you do not miss out on applying.**

**Working for the council**:
View our benefits.

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