B3 Receptionist/admin

3 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
The post holder will provide a professional reception/ front of house service and administrative support within the Clinical Education service, with particular focus on Clinical skills & Simulation services supporting the users and staff as directed by the management and the training teams.

The post holder will be the first point of contact for users of the centres and will provide high quality customer service and clerical / administrative support for all training activity scheduled in the centres and bespoke off site administration.

The post holder will provide an effective and efficient administrative service to the services educational portfolio.

In order to meet the contractual service requirements, the post holder will be required to be flexible to deliver the service in line with business needs, including cross site working

**Main duties, tasks & skills required**:

- Produce evaluation summaries for the courses delivered
- Process details of competencies, and update relevant spreadsheets and databases with the appropriate information.
- Set up and operate the audio-visual equipment within the training facilities and provide trouble-shooting for simple problems, or liaise with appropriate services and systems for more complex issues
- To provide a professional front of house service for the clinical education service dealing effectively and efficiently with all visitors and telephone enquiries referring promptly to the appropriate person as required.
- Use relevant room booking systems to advise on the availability of the centre to internal and external stakeholders and bookings and to redirect visitors to other venues within the wider Education Centres as appropriate
- Assist with the upkeep, tidiness and maintenance of waiting areas, ensuring it provides a safe, tidy and presentable environment for learners
- Deliver an effective administration service to the Education Teams and their core portfolio of activity

For a full list of main duties please refer to the job description.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

**Job description**:
*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:

- Business Administration NVQ Level 3 minimum or equivalent experience
- Good standard of literacy and numeracy
- RSA level II or equivalent experience

**Experience**:
**Essential**:

- Must have previous relevant administration experience
- Customer service experience

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