Receptionist/administrator

6 months ago

Derby, United Kingdom Willington Surgery Full time

This is a great opportunity for someone to join our reception/administrative team on a full time basis but part-time is considered between 15-30 hours.

To perform reception duties to support and provide a customer focused service, which promotes a great client experience.

To manage system and policies ensuring the highest clinical and administrative standards are achieved. Systmone CRM knowledge would be a benefit but not essential.

To have the ability to relate to all staff and general public with a good face to face, telephone manner and attention to detail.

Work to predetermined policies & procedures to ensure the efficient and smooth running.

**Main duties of the job**

You should be a customer focus person with preferably experience of working with the general public.

This will include answering the telephone, dealing with people face to face, processing medical documents.

We need you to be a reliable team player to support the reception/admin team but also the practice as a whole with a can do attitude to every task asked of them.

It would be beneficial to have some experience in the medical sector but this is not essential as full training will be given.

**Overview of your organisation**

We are a practice of over 10'000 patients with 5 GP partners, and a salaried GP. We have 4 practices nurses, a HCA, phlebotomist, pharmacist, onsite physio and social prescriber.

The Reception/Administration team is led by our reception manager and is a vital role to make the practice successful.

Our mission statement says:

- Here at Willington Surgery, we continually strive to provide the highest standard of healthcare.
- Our multidisciplinary team are caring and responsive to patients needs regardless of age, gender, disability, ethnicity, sexual orientation or religion.
- We support and safeguard children and adults in need.
- We advocate patients being aware of their individual health needs and promote choice and personalised care whenever possible.

**Responsibilities**:
The duties and responsibilities to be undertaken may include any or all of the items below. Duties may vary from time to time under the direction of the management team, depending on current and evolving practice workload and staff levels.
- Process face to face and telephone requests for appointments, visits and telephone consultations into a computerised system in accordance with practice protocol, ensuring callers are directed to the appropriate healthcare professional.
- Ensure patients have checked in as they arrive either at the front desk or via the self-check in system.
- Register new patients ensuring all relevant documentation has been completed and relevant identification has been obtained.
- Open up the surgery in the morning and close the surgery in the evening, observing security procedures and management guidelines.
- Deal with patients change of names and addresses; ensuring relevant documentation has been completed /obtained.
- Process assigned tasks allocated to the administration team.
- Process and distribute incoming and outgoing post
- Filing and retrieving paper notes.
- Undertaking as and when required word/data processing, chronic diseases recalls, filing, photocopying, and scanning.
- Ordering, re-ordering and monitoring of stationery and other supplies.
- Deal with patients requests for repeat medication, in a safe and appropriate manner, following the practice protocol.
- Maintain all public areas to a high standard throughout the day.
- Provision of refreshments for staff and visitors as required and keeping the kitchen areas clean.
- Working with and as part of the whole practice team to deliver excellent care, communicating directly with the appropriate person.
- Shred confidential waste produced on a daily basis. On occasions shred waste produced by colleagues and clinicians.
- Receive and record payments both in the post and from patients for non-NHS services provided by the surgery.
- Help direct patients to upstairs tenants.

Communications and working relationships Internal
- GP(s)
- Practice Nurses
- Practice Management
- Practice team members

External
- Patients, Relatives, Carers
- Members of the public and visitors to the building
- Community nursing staff including district nurses, health visitors, school nurses, community matrons, intermediate care team
- Specialist community clinical staff including chronic disease management specialists, continence advisers, infection control advisors, practice pharmacist etc.
- Local pharmacists & team
- Primary Care Network employees
- Matrons and managers of local nursing and residential care homes
- CCG personnel
- Local authority staff, including social services
- Local hospital, particularly pathology laboratories
- Medical equipment and pharmaceutical suppliers

**Job Types**: Full-time, Part-time

**Salary**: From £11.44 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Free flu jabs
- On-site parking

Schedule:

- Monda

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