Depot Assistant

Job Title: Depot Assistant, Operating Company
Reports to: Staff Manager, Operating Company
Location: Rochdale

Basic Purpose of Role
To support the depot management team with routine operational and engineering activities, within the ‘disciplined operations and efficiency' framework. Make recommendations for improving operational and engineering performance, by proactively reviewing business processes, policies, and systems.
Support the depot Operations and Engineering Managers to implement business and system change programs.

Key Accountabilities
- Support the depot management team to maintain accurate records for all aspects of operational and engineering standards and performance
- Prepare information to support disciplinary, grievance, or absence management reviews
- Prepare reports by collating, analysing and summarising information
- Support the depot team to ensure that all depot equipment is logged and maintained and that sufficient levels of stock are available, including ticket machines, driver equipment, cash machines, ticket rolls etc.
- Ensure items of lost property are logged in Tracerit and coordinate the return of items to customers
- Collate and coordinate new uniform deliveries as appropriate
- Collate and process vehicle defect information
- Support the accurate capture and recording of employee hours and attendance, including inputting, checking, and collating information from the DAS GUI system, timesheets, and clock cards
- Deal with telephone queries and support the satisfactory resolution of customer and employee queries
- Comply with requisition to pay procedures and delegated authorities
- Cover the front desk as required
- Other duties commensurate with the role as may be deemed appropriate by the line manager

Role Profile (Skills, Experience and Qualifications required)
- Required behaviors, habits, skills, and experience are outlined in the FirstGroup First Line Manager - Tier 1 Role Profile
Performance indicators / KPIs are outlined in the FirstGroup First Line Manager - Tier 1 Role Profile
- Company Responsibilities
Adhere to all FirstGroup and First Bus policies and procedures
Undertake any training and development activities at the request of the line manager

FIRSTGROUP - Health, Safety and Environmental Responsibilities
Champion behavioral change through BeSafe, ensuring that you and your team have positively
- reinforced safety conversations
- At all times, comply with your responsibilities within the Health and Safety Policy
- Ensure that risk assessment recommendations are communicated to all of those who may be at risk
- Report incidents, near misses, and dangerous occurrences in a timely manner and ensure effective remedial action is taken
- Promote and implement, where appropriate, safe working practices by means of campaigns, initiatives and promote a positive attitude to safety through personal leadership Support the Company's environmental campaigns

**Rewards & Benefits**
- Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you This offering includes cash-back benefits across optical & dental as well as virtual GP appointments, mental health support, and nutrition and fitness advice. Our EAP provision offers 24hr, 365 days a year mental health support
- We are also committed to your financial well-being, and we offer a platform with many discounts on high-street brands supermarkets etc
- Working at First you also receive discounted train travel for you and your family after 6 months of service as well as a free bus pass
- Cycle to work scheme
- 25 days' holiday + bank holidays
- Pension scheme and a chance to buy discounted First Group shares
- Enhanced maternity/paternity pay
- Flexible working

We put a big focus on physical and mental well-being at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.