Operations Supervisor

6 months ago

Rochdale, United Kingdom First Bus Full time

Role: Operations Supervisor

Location: Rochdale

The Role

The role of a Operations Supervisor at Rochdale Depot is unlike any other, you'll be at the heart of the hustle and bustle of our busy depot, which will call for 24/7 working, ensuring the cost-effective and smooth running of daily operations. It will be up to you to ensure our wheels keep on turning, even when challenges are thrown our way.

You'll be responsible for a team of over 125 drivers whilst playing a vital role in supporting our Operations Manager, Staff Manager and Engineering Manager

People skills are essential, you will be looking after our people, ensuring that they are paid correctly, managing holiday requests as well as driver queries and any performance issues whilst ensuring confidentiality and acting in line with our procedures and policies.

Excellent communication and computer skills are important as you'll be reporting on computer systems such as Grampian, EPMorris.

Key Accountabilities
- Forward planning on-the-day service requirements through to end-of-day and future days, including covering on the day absence
- In a smaller depot, monitor and pro-actively manage service punctuality and availability, through the use of systems highlighted in the systems matrices.
- Support driver queries in a timely manner and oversee driver reporting
- Ensure accurate capture and recording of drivers' hours, duties and attendance in the DAS GUI system
- Maintain accurate records for all aspects of operational standards and performance
- Analyse and manage information and systems, to proactively to ensure continuous improvement of service performance
- Ensure drivers are allocated the correct vehicle and leave the depot on time
- Deal with telephone queries and support the satisfactory resolution of customer queries
- Ensure a comprehensive hand-over and coordination across shifts
- Manage the collection of cash from depots in line with company procedures
- Live input of lost/additional mileage when dealing with unexpected events (eg breakdowns) Ensure depot equipment is logged and maintained and that sufficient levels of stock are available, including: ticket machines, driver equipment, cash machines, and ticket rolls etc.
- Carry out investigations of incidents and prepare reports detailing findings and recommendations
- Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of on time performance, including vehicle allocation, breakdowns and changeovers
- Ensure an effective working relationship with recognised trade union representatives and officials
- Comply with requisition to pay procedures and delegated authorities
- Other duties commensurate with the role as may be deemed appropriate by the line manager

Role Profile (Skills, Experience and Qualifications required)
- Required behaviours, habits, skills and experience are outlined in the FirstGroup First Line Manager - Tier 1 Role Profile
- Performance indicators / KPIs are outlined in the FirstGroup First Line Manager - Tier 1 Role Profile
- Qualifications / Professional Membership: GCSE English language, GCSE Mathematics and PCV licence (mandatory)

Rewards & Benefits

Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support

We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc

Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass

Cycle to work scheme

23 days' holiday + bank holidays

Pension scheme and chance to buy discounted First Group shares

Enhanced maternity / paternity pay

Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

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