Operations Supervisor

6 months ago

Rochdale, United Kingdom First Bus Full time

Job Title: Operations Supervisor, Operating Company

Reports to: Staff Manager, Operating Company

Location: Rochdale

Basic Purpose of Role

Ensure a safe, punctual, reliable and cost-effective delivery of services by managing the flow of drivers and vehicles out of the depot, along the route and back into the depot, within the operational excellence framework.

Identify and resolve day-to-day operational issues, including with schedules, allocations, vehicle performance, and driver queries. Providing updates and escalating key issues or concerns to the line manager.

Engage front line colleagues though effective communication, active listening, and recognition

To work within and embed the divisional governance framework set by the Operations Steering Group, ensuring that operational excellence policies and procedures are adopted within the depot.

Key Accountabilities
- Forward planning on-the-day service requirements through to end-of-day and future days, including covering on the day absence
- In a smaller depot, monitor and proactively manage service punctuality and availability, through the use of systems highlighted in the systems matrices.
- Support driver queries in a timely manner and oversees driver reporting
- Ensure accurate capture and recording of drivers' hours, duties and attendance in the DAS GUI system
- Maintain accurate records for all aspects of operational standards and performance
- Analyse and manage information and systems, to proactively to ensure continuous improvement of service performance
- Ensure drivers are allocated the correct vehicle and leave the depot on time
- Deal with telephone queries and support the satisfactory resolution of customer queries
- Ensure a comprehensive hand-over and coordination across shifts
- Manage the collection of cash from depots in line with company procedures
- Live input of lost/additional mileage when dealing with unexpected events (eg breakdowns) Ensure depot equipment is logged and maintained and that sufficient levels of stock are available, including ticket machines, driver equipment, cash machines, and ticket rolls etc.
- Carry out investigations of incidents and prepare reports detailing findings and recommendations
- Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of on-time performance, including vehicle allocation, breakdowns and changeovers
- Ensure an effective working relationship with recognised trade union representatives and officials
- Comply with requisition to pay procedures and delegated authorities
- Other duties commensurate with the role as may be deemed appropriate by the line manager

Role Profile (Skills, Experience, and Qualifications required)
- Required behaviors, habits, skills,behavioral and experience are outlined in the FirstGroup First Line Manager - Tier 1 Role Profile
- Performance indicators / KPIs are outlined in the FirstGroup First Line Manager - Tier 1 Role Profile
- Qualifications / Professional Membership: GCSE English language, GCSE Mathematics, and PCV licence (mandatory)

Company Responsibilities
- Adhere to all FirstGroup and First Bus policies and procedures
- Undertake any training and development activities at the request of the line manager

Health, Safety and Environmental Responsibilities
- Champion behavioural change through BeSafe, ensuring that you and your team have positively reinforced safety conversations
- At all times, comply with your responsibilities within the Health and Safety Policy, ensuring compliance with relevant legislation
- Ensure that risk assessments are carried out for areas and activities under the role holder's control, that appropriate control measures are implemented and the recommendations are communicated to all of those who may be at risk
- Report incidents, near misses, and dangerous occurrences in a timely manner and ensure effective remedial action is taken
- Promote and implement, where appropriate, safe working practices by means of campaigns, and initiatives and promote a positive attitude to safety through personal leadership
- Support the Company'

**Rewards & Benefits**
- Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
- We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
- Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
- Cycle to work scheme
- 25 days' holiday + bank holidays
- Pension scheme and a maternity/paternity discounted First Group shares
- Enhanced maternity / paternity pay
- Fle

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