Undergraduate Liaison Officer

2 weeks ago

South Kensington, United Kingdom Imperial College London Full time

We are looking for an enthusiastic, energetic and empathetic individual with excellent administrative and organisational skills and a passion for supporting and improving the student experience to join our team within the Department of Life Sciences.

The Undergraduate Liaison Officer is a key role for the Department and will have specific responsibility for ensuring the quality of the undergraduate student experience. This will include supporting the administration for the coordination of the undergraduate programme, working closely with academic staff and departmental administration and providing professional knowledge and expertise in order to support strategic planning for our undergraduate teaching.

Working closely with the Director of the Undergraduate Studies, the Senior Tutors, and Year Heads, you will be responsible for the development and coordination of student engagement and pastoral support structures within the Department. You will ensure the delivery of a quality support system and will support educational initiatives, monitoring and reviewing the current systems and building upon these to improve the provision. You will also support and encourage social initiatives to build and further a sense of community.

**Duties and responsibilities**:

- To act as a point of primary pastoral care support for the students and liaise with Senior/Year Tutors
- To be an accessible, empathetic and friendly point of contact, valued by students, where concerns can be confidently raised and resolved or escalated in a timely manner.
- Organise community building activities for student cohorts and between staff and students
- Liaise with the student representatives to help foster a staff-student community.
- Coordinate academic support activities (e.g., Wellbeing Fair, meet the researchers)
- Administer student attendance monitoring and record keeping
- Ensure timely and effective relevant communications relating to all undergraduate students, meeting regularly with year groups, student societies, individual students and elected student representatives; maintain open-door availability to students.
- Curate UG education webpages and maintain Blackboard VLE.
- Working with the education office, provide high quality welcome and induction information to new students.
- Support the organisation and delivery of admissions open days.
- Support outreach activity.
- Maintain effective links with schools and other relevant stakeholders where appropriate to ensure a smooth transition from school/Further Education to University and to promote the Department.

**Essential requirements**:

- A degree or equivalent qualification in a related discipline
- Significant experience in a relevant role, such as Head of sixth form or Head of Year at either secondary or equivalent at FE or university level.
- A successful track record of undertaking major academic administrative roles.
- Proven academic leadership and management skills.
- A clear understanding of Teaching, Learning and Student-related goals and a vision as to how these can be developed for the Department in the wider context of the college goals.
- Demonstrable familiarity with a variety of student-centred strategies to promote and assess teaching and to provide constructive feedback
- A good working knowledge of Microsoft Office

**Further information**:
This is a full time, open-ended role based at South Kensington Campus.
- The College is currently trialling a Work Location Framework until early 2023. Hybrid working may be considered for this role and the role holder may be expected to work 60% or more of their time onsite, with 40% the minimum time spent onsite. The opportunity for hybrid working will be discussed at interview._

**Documents**:

- Job Description Undergraduate Student Liaison Officer.pdf

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