Customer Liaison Officer

2 weeks ago


South Shields, United Kingdom All Temps Recruitment Ltd Full time

We are currently recruiting for a Customer Liaison Officer to join our team within South Tyneside.

**The role**:

- Being the first point of contact with customers, providing excellent customer service which our tenants have come to expect as standard.
- Communicate politely, clearly and concisely at all times, recognising and apologising for mistakes if they arise.
- Assist in the management of our day-to-day contact with customers
- Assist with effective consultation with customers as part of the programme
- Always take ownership of customer enquiries, acting in a fair and consistent manner bring any transaction with our customer to a fair conclusion.
- To conduct customer surveys prior to and on completion of works to obtain customers buy in to the project and ensuring the highest satisfaction levels on completion
- Continually educate and promote the effectiveness of the works as part of the programme to ensure tenant satisfaction.
- Be the important link between the customer and the contractor once work gets underway.
- Process all customer enquires
- Make appointments and process any administration duties required as part of the project
- Call and book in all appointments
- Process and deliver Letters as needed

**The Person**:

- **Must have previous, relevant experience.**:

- **MUST hold 5 GCSE's including English and Maths at grades A-C (5-9).**

**Job Types**: Full-time, Temporary contract

**Salary**: £12.70 per hour

Schedule:

- Monday to Friday

Work Location: In person



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