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Resident Liaison Officer

2 months ago

Kensington, United Kingdom Cenergist Full time

**About Us**

At Cenergist, we provide energy and water efficiency solutions, our turnkey delivery process takes clients from concept stage to measured results so they can meet their Net Zero and sustainability goals.

Cenergist has established a reputation in the UK as a provider of choice for the public sector, utilities and commercial clients based on quality and performance. Our success is underpinned by our values which includes a commitment to quality, collaboration, supporting each other and embracing innovation. The role is a great opportunity to join a business that is constantly moving forward and pushing new technology with their work.

**The Benefits**
- Salary starting from £32,000 per annum.
- 25 days' annual leave (plus Bank Holidays)
- Flexible working
- Company pension
- Cycle to work scheme.
- Life insurance
- Wellness programme

**Opportunity Profile**

The Resident Liaison Officer is a crucial role within Cenergist. You will be the main point of contact for residents. They will liaise between our client, residents and Cenergist staff to ensure that any works being carried out are communicated to residents and at each stage, residents are fully supported.

This involves ensuring any complaints or issues are dealt with efficiently or escalated to the Relationship Manager.

**Key Tasks**
- Be the point of contact for residents.
- Manage any queries or complaints in a timely manner.
- Attending and contributing to operational meetings.
- Oversee the complaints procedure ensuring complaints are dealt with quickly and effectively.
- Working with site management team to keep residents fully informed.
- Liaise and support residents throughout planned maintenance.
- Arrange appointments.
- Identify any special needs or circumstances of individual residents.
- Creating communication templates for residential updates
- Supporting the delivery of community improvement plans I.E. Social Values
- Maintain records in line with company procedures ensuring compliance with GDPR.

**About You**

To be considered for the role you will need to have.
- Previous experience of providing high level customer service to members of the public
- Previous on-site experience as a Resident Liaison Officer is essential.
- Ability to interact sensitively with others.
- Using computers and computer systems to enter data, or process information.
- The ability to work independently and collaboratively.
- Experience within construction industry and in a liaison/housing role
- Experience of scheduling local authority domestic heating installations Using computers and computer systems to enter data, or process information.
- Effective complaints handling skills.
- The ability to work in a diverse working environment.
- Pro-active, self-motivated and knows when to seek guidance.
- Ability to work alone and as part of a team to achieve common objectives.
- Work in line with **Cenergist Values - Quality, Collaboration, Innovation, Support and Passion**

This role is site based in the Kensington, London area.

**Job Types**: Full-time, Permanent

**Salary**: From £32,000.00 per year

**Benefits**:

- Company car
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kensington, Greater London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Resident Liaison Officer: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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