Respiratory Administrator/booking Clerk

5 months ago

London, United Kingdom King's College Hospital NHS Foundation Trust Full time

The post-holder will help to co-ordinate and provide administrative support to the sleep diagnostic and treatment services for King’s College Hospital (Denmark Hill). They will assist in the management of a growing caseload of approximately 2000 patients that are receiving either continuous positive airway pressure (CPAP) or bi-level positive airway pressure (BiPAP) treatment for sleep disordered breathing that require annual review and follow up.

They will manage the waiting list and the booking of appointments for lung function and will provide additional administrative support for the lung function service when required.

There is requirement to cover one of the two reception areas.

In addition, the post-holder will provide support to the bronchoscopy and pleural intervention services within the department.

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Diagnostic Sleep Service
- Making appointments and sending out letters of confirmation for diagnostic sleep studies and lung function tests.
- Re-arranging of appointments as required.
- To ensure that all patients are compliant with the 6 week diagnostic waiting times and to assist with ensuring that this target is met.
- Sending out sleep study diagnostic equipment by post and ensuring its return
- Chasing up sleep equipment that is not returned.
- Collecting sleep equipment from wards when patients have undergone sleep studies as inpatients.

CPAP/ BiPAP Treatment
- To schedule appointments for the setup of CPAP and BiPAP treatment for sleep disordered breathing. Making appointments using the patient management system and ensuring the maintenance of data quality. Sending out appointment letters and accompanying information letters.
- To be the first point of contact for patients receiving CPAP and BiPAP treatment.
- To maintain the CPAP and BiPAP patient databases.
- To compile a monthly list of both new and annual review CPAP and BiPAP patients that have attended to allow for remuneration for the service
- To co-ordinate and book the required annual review for each patient receiving CPAP and BiPAP treatment.
- To make telephone contact with patients to reschedule if they do not attend for their treatment or annual review appointments.
- Sending out consumables for CPAP/BiPAP treatment as required ensuring that this is documented in the database.

Lung Function Service
- Making appointments using the Trust’s PIMs system and ensuring the maintenance of data quality. Sending out appointment letters and information leaflets for lung function tests;
Bronchoscopy and Pleural Intervention
- Making appointments and sending out letters of confirmation along with patient information booklets;
- Taking patient information leaflets to in-patients that are due to undergo bronchoscopy or pleural procedures;
- Responsible for the Bronchoscopy and pleural waiting lists, inputting waiting list details onto PIMs and offering a TCI date;
- Responsible for admitting and discharging patients on PIMS attending for bronchoscopy and pleural intervention;
To provide support to the Respiratory Physiology Team when required to include:

- Providing reception desk duties including greeting of patients, checking identity and arriving and departing patients on PIMs
- Answering the telephones and dealing with enquires from staff and patients. Answering patient’s queries or redirecting calls to the appropriate person;
- Procedure coding and closing off relevant referrals on PIMs for patients that have attended their appointments;
- Scanning of results in to the EPR system;
- Sending invoices for tests performed on private patients.

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