Product Specialist Ice

3 weeks ago

Woking, United Kingdom Clinisys Full time

Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud based solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Chertsey, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

**Job Summary**:
Deliver implementation or consulting projects to achieve successful on-time schedule completion and client satisfaction. Provide clients with guidance and advice for workflow planning and drive adoption of best practices for greatest customer return on investment. Act as member of the project team, working with the client and Clinisys team members to deliver a product that meets or exceeds client requirements. Responsible for performing contracted onsite and remote services for clients. Product Specialists are normally offered home-based contracts, but travel to customer sites is an essential requirement.

**Responsibilities**:

- Travels to client sites to install Clinisys software products following department procedures and guidelines
- Consult pre and post-sale with key stakeholders as requested to ensure project scope aligns with contracted customer expectations
- Effectively organises and prioritizes project tasks to ensure timely completion of projects assigned
- Conducts implementations demonstrating a thorough knowledge and understanding of department procedures and guidelines
- Provides continuous evaluation of process improvements by monitoring both client and departmental feedback
- Conducts training for the client as part of the overall implementation process;
- Independently resolves project issues or determines when escalation to management is required
- Guides the client in their decision making to achieve maximum efficiency using Sunquest best practice recommendations
- Stays up-to-date on new features, enhancements, versions and products
- Collaborates with and mentors other Product Specialists to expand own and others depth & breadth of Clinisys product knowledge
- Maintain a high level of commitment to superior customer satisfaction through the entire duration of the customer relationship
- Completes other projects as assigned
- Any other duties commensurate with grade

**Education and Experience**:

- Full UK Driving License
- Bachelor’s Degree in Healthcare or Information Technology
- 2 years’ experience in a healthcare and/or IT/software environment
- Effective writing and communication skills
- Problem solving and trouble-shooting skills
- Experience with healthcare information systems or Clinisys software products preferred
- Experience working in a consulting or implementation environment preferred
- Demonstrated knowledge of healthcare specialty workflow(s) preferred
- Demonstrated ability to work independently
- Ability to teach and present in a classroom setting
- Attention to detail and strong organisational skills
- Ability to effectively manage multiple priorities
- Ability to effectively communicate with all organisational levels

**Other Requirements**:
Must be customer focused
- Must possess strong analytical skills
- Must be inherently a team player and collaborator
- Must have strong communications skills, both oral and written
- Must have exceptional interpersonal skills
- Must be able to influence others through knowledge, communication style, ability, and earned confidence
- Must be an active listener
- Should be assertive but know when to push and when to pull back

Significant travel is required to client sites, the position does not always allow for a set daily work schedule, mealtimes, etc. Visual acuity is required for reading technical literature/documentation and interactive computer use. The position may occasionally require lifting or carrying documents and/or heavy equipment to client sites. Substantial time is spent working on a computer.

  • Product Compliance Specialist

    1 month ago

    Woking, United Kingdom CK GROUP Full time

    CK Group is recruiting for a Production Compliance Specialist to join a global manufacturer of pharmaceuticals and vaccines spanning a range of indications in the animal health industry. This is a permanent role located near Guildford and Woking. **Benefits**: A competitive salary plus bonus, pension, health and other benefits. **Production Compliance...

  • Production Services Technician

    1 month ago

    Woking, United Kingdom CK GROUP Full time

    CK Group are recruiting for a Production Services Technician to join a pharmaceutical company at their site based in Pirbright, Woking on an initial 12 month contract. **The Company**: Our client is a leading manufacturer of vaccines, parasiticides and pharmaceuticals to protect animals. They are also one of the fastest growing animal health companies in the...

  • Senior ICT Infrastructure Specialist

    1 month ago

    Woking, Surrey, United Kingdom ICE Recruit Full time

    They are we well-respected independent consultancy that provides exceptional solutions in the private and public sectors, working on projects that range in scale from one-unit developments to major urban regeneration and transport infrastructure. Competitive salary ~25 days annual leave, increasing in length of service ~5% pension company contribution ~...

  • Regional Sales Product Specialist

    2 days ago

    Woking, United Kingdom RECRUITMENT GENIUS Full time

    PLEASE NOTE BEFORE READING ON: The lower end of the earning range shown is around our usual basic level and the upper range our OTE figure - the earnings are realistic and based on what our existing colleagues in these roles achieve. In fact, they tend to earn more but we are very wary of over-hyping a Job Ad! Moving on, as we often say, there are...

  • Digital Marketing Senior Specialist

    1 month ago

    Woking, United Kingdom Hitachi Energy Full time

    **At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team...

  • Regional Sales Product Specialist

    2 days ago

    Woking, Surrey, United Kingdom RECRUITMENT GENIUS Full time

    PLEASE NOTE BEFORE READING ON: The lower end of the earning range shown is around our usual basic level and the upper range our OTE figure - the earnings are realistic and based on what our existing colleagues in these roles achieve. In fact, they tend to earn more but we are very wary of over-hyping a Job Ad! Moving on, as we often say, there are...

  • Cross-carline Product Specialist

    3 days ago

    Woking, Surrey, United Kingdom McLaren Motorsport & Automotive Full time

    Background No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars. With innovation at the core of all we do, every challenge starts with the same question. How can we do it better? This restless spirit runs right through McLaren Automotive. And...

  • Energy/Construction/Renewables Lawyer 2+ SURREY

    4 days ago

    Woking, Surrey, United Kingdom Hays Specialist Recruitment Limited Full time

    Energy/Construction/Renewables Lawyer 2+ SURREY TO £££Rare opening at this prestigious Surrey law firm for an energy/construction/renewables litigator to work closely with an established team and get involved in a wide range of international matters. Enjoy a broad-ranging client base including companies in the trading and carriage of oil, gas and...

  • Payroll Specialist

    6 hours ago

    Woking, United Kingdom Portfolio Payroll Limited Full time

    Are you detail-oriented, organized, and ready to be a crucial part of the team within the FMCG industry? We are seeking an experienced Payroll Administrator to join a client of ours to join their internal payroll department.Assist with legislative, upgrade & system requirement testing.Continue to challenge & review system processes.Dealing with system &...

  • Aftersales Development Specialist

    7 days ago

    Woking, Surrey, United Kingdom McLaren Full time

    No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars. It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks. McLaren...

  • Data Integrity Specialist

    1 month ago

    Woking, United Kingdom CK Group Full time

    **Salary**:Competitive - **REF Number**:00056538 - **Consultant**:Hannah Oakley - **Contact**:01246 457711 - **Date Published**:24.01.2024 - **Sector**:Pharmaceutical, Healthcare - **Location**:Woking, South West, London - **Discipline**:Quality, Production/Manufacturing CK Group are recruiting for a Data Integrity Specialist - Quality Systems to join a...

  • Senior Materials

    1 month ago

    Woking, United Kingdom Wood PLC Full time

    Wood Digital Consulting (DC) is currently recruiting for a Senior Material and Logistics Specialist to support one of our UK projects. This is a hybrid role that can be based anywhere in the UK, mobility and travel to customer sites and face to face meetings with colleagues will be expected as required. You will be expected to travel to various sites across...

  • Senior Materials

    4 weeks ago

    Woking, United Kingdom Wood Full time

    Wood Digital Consulting (DC) is currently recruiting for a Senior Material and Logistics Specialist to support one of our UK projects. This is a hybrid role that can be based anywhere in the UK, mobility and travel to customer sites and face to face meetings with colleagues will be expected as required. You will be expected to travel to various sites...

  • Pensions Specialist

    5 days ago

    Woking, Surrey, United Kingdom Yamaha Motor UK Full time

    our Aftersales Division for the right candidate to join us as Customer Experience managing the performance of our external Customer Contact Centre and team involved with our brand, strive to deliver the best customer experience possible, customer complaints and find appropriate solutions either through ourselves directly or in partnership with our...

  • Pensions Specialist

    2 weeks ago

    Woking, Surrey, United Kingdom Yamaha Motor UK Full time

    Branch UK within our Aftersales Division for the right candidate to join us as Customer Experience managing the performance of our external Customer Contact Centre and team involved with our brand, strive to deliver the best customer experience possible, customer complaints and find appropriate solutions either through ourselves directly or in...

  • Pensions Specialist

    2 weeks ago

    Woking, Surrey, United Kingdom Yamaha Motor UK Full time

    Branch UK within our Aftersales Division for the right candidate to join us as Customer Experience managing the performance of our external Customer Contact Centre and team involved with our brand, strive to deliver the best customer experience possible, customer complaints and find appropriate solutions either through ourselves directly or in...

  • Senior Finance Manager

    7 hours ago

    Woking, United Kingdom Hays Specialist Recruitment Limited Full time

    FTC - Senior Finance Manager Job in Surrey **Your new company** Your new job is at the HQ of a leading, high technology organisation based close to Weybridge, Surrey. With ambition growth plans as they expand their offering to their customers, they will be looking for you take on a progressive Commercial Finance Managerrole to drive business performance....

  • Technical Sales Specialist

    2 weeks ago

    Woking, United Kingdom Morgan Philips Group Full time

    This is a great opportunity to work in a leading manufacturer as a Technical Sales Adviser based near Heathrow. This is paying circa £35K plus bonus and pension.Working for an established manufacturer that manages from concept, design to solution and installation of Commercial appliances.Responsibilities:You will be the main point of contact for product and...

  • Sales Assistant New

    1 month ago

    Woking, United Kingdom HMV Group Full time

    hmv has been the home of entertainment in the UK since 1921. If you really know your stuff about the products that we sell and can inspire customers and deliver exceptional service, we can offer you an exciting career in entertainment retail. Using your specialist product and market knowledge, you’ll contribute to hmv’s success through providing first...

  • Sales Assistant New

    1 month ago

    Woking, United Kingdom HMV Group Full time

    hmv has been the home of entertainment in the UK since 1921. If you really know your stuff about the products that we sell and can inspire customers and deliver exceptional service, we can offer you an exciting career in entertainment retail. Using your specialist product and market knowledge, you’ll contribute to hmv’s success through providing first...