Head of Design and Customer Experience
2 weeks ago
**Head of UX and Customer Experience**
Location: Remote - 2 days a Month in Northamptonshire Head Office
Salary 75-85k + Bens + Car Allowance
Skills - UX, CX, Customer Experience, Digital, Head of Design (UX) Digital Experience, Strategy, Digital execution, multi-variant testing, AGILE, Digital Product, ecommerce, Multi-Channel, Customer journeys.
We have a fantastic opportunity with one of our favorite Multi Channel Retailers, we are looking for a Head of UX Design & Customer Experience to join the Digital / eCommerce team. With their Head Office in Northamptonshire, my client offers hybrid workingwith 2 days a month required in the office.
As the Head of UX & Customer Experience you'll be accountable for the scoping, planning and delivery of the digital customer journeys and experiences across the UK and Western Europe, ensuring their customers and representatives. In this role, you will beresponsible for all digital content, UX, UI and digital development and accountable for achieving the annual conversion rate target and improved customer satisfaction.
**Experience**
Proven experience of growing a digital channel through improving conversion rates
Experience of working in an agile environment
Driven performance to increase profitable growth
Excellent grasp of English, both written and oral
Commercial and Stakeholder management experience
Minimum of 3 years in a digital / product UX role
Minimum of 3 years experience managing direct reports. This is a superb opportunity as part of a digital transformation for a Global Brand. If you are a Head of UX, Head of Product Design (UX), or head of Digital Experience with experience from a Multi-Channelretailer or eCom business then we are keen to hear from you.
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