Head of Client Services

3 weeks ago

Northampton, United Kingdom Capita Full time

Purpose of the role:
Developing operational plans for client services based on financial and non-financial objectives and ensuring that the plans are carried out effectively. Designing and developing services strategies for diversified clients and overseeing their implementation. Assessing services currently delivered and various clients' needs in order to explore business opportunities. Monitoring the services processes to ensure staff activities are in compliance with local regulations.

**Job title**:
Head of Client Services

**What you’ll be doing**:

- To be responsible for ensuring the effective and efficient relationship management of Clients.
- To ensure that full preparation is undertaken before all client contact.
- To be accountable for all the specific Client Management activities within a designated client base.
- To develop and maintain effective working relationships with all relevant stakeholders and suppliers.
- To manage internal relationships across Capita Enforcement, working with colleagues to improve client satisfaction.
- To explore and identify sales opportunities with existing and prospect clients.
- To undertake statistical analysis to support resource utilisation and decision making.
- Support new sales opportunities and management of bids for/with Marketing and Sales.
- Uses negotiation skills and change control process to agree changes to scope, deliverables, resources costs and timescales for client requirements.
- Co-ordinates the work of all departments that deal directly or indirectly with clients.
- To work closely with client-facing staff to explain the needs of the client and motivate them to provide the highest standards of service.
- Use customer and prospect contact activities tools and systems, and update relevant information held in these systems.

**What we’re looking for**:

- Previous experience in an enforcement environment (desirable)
- Credible in personal and professional demeanour commanding the confidence of clients, customers, colleagues, external partners, and other stakeholders.
- Demonstrate a deep understanding of the Enforcement market in relation to client requirements and the current and future issues to be faced.
- Excellent written and verbal communications skills.
- Able to analyse complex data and reach logical conclusions.
- Skills in negotiation, persuasion and assurance.
- Relationship building skills.
- Excellent organisational and administrative skills.
- Proven ability to present complex information in an easily understandable way; communicating avoiding unnecessary jargon.

**About Enforcement**:
At Capita Enforcement Services, we’re shaping the future of enforcement. We’re working with local government, public and private sector businesses to provide recovery and enforcement services. Our teams at Equita, Ross & Roberts and Stirling Park help with collecting council tax, business rates, parking fines, rent and more. Join us and discover better as you help to minimise debt for both businesses and customers.

**What’s in it for you?**
- A competitive basic salary
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you

**What we hope you’ll do next**:
**Location**:
Northampton
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent

  • Field Service Engineer

    7 days ago

    Northampton, United Kingdom Client Full time

    Field Service Engineer (Electr0-Mechancial) £40,000 £45,000 (OTE: £65,000) + Unlimited Overtime + Door to Door + Bespoke Specialist Training + Bonus + Company Van + Progression Home based role ideally located: Birmingham, Coventry, Rugby, Northampton, Luton, Watford, Milton Keynes, Cambridge,Are you an Electro-Mechanical Field Service Engineer...

  • Field Service Engineer

    2 weeks ago

    Northampton, United Kingdom Client Full time

    Field Service Engineer (DRINKS/BEVERAGE/FOOD INDUSTRY) Northampton(Mobile role covering the Midlands) £45,000 + Overtime (OTE 55k) + Bonus Scheme + Door to Door Travel + Growing Organisation + Long-Term Career Development + Company Vehicle + 33 Days Holiday + Company Benefits Excellent opportunity for a Field Service Engineer, experienced with...

  • Field Service Engineer

    7 days ago

    Northampton, United Kingdom Client Full time

    Field Service Engineer (DRINKS/BEVERAGE/FOOD INDUSTRY) Northampton(Mobile role covering the Midlands) £45,000 + Overtime (OTE 55k) + Bonus Scheme + Door to Door Travel + Growing Organisation + Long-Term Career Development + Company Vehicle + 33 Days Holiday + Company Benefits Excellent opportunity for a Field Service Engineer, experienced with...

  • Electrician - EICR

    1 week ago

    Northampton, United Kingdom Client Full time

    Electrician Northampton / Corby Areas £39,000 (OTE of £42,500+) with Company Vehicle, Upskilling/training, Healthcare and career progressionAre you a Qualified Electrician looking to join a well established and ever developing company?This is a fantastic opportunity to get on board with an exciting company who are well backed and have an extensive...

  • Service and Repair Gas Engineer

    3 days ago

    Northampton, United Kingdom Client 1 Full time

    Servicing and Repair Gas Engineer - local patch Northampton £43,500 OTE £53,000 via Uncapped Performance Bonus + Unlimited Optional Overtime at 1.5x Rate + Pension Contribution - up to 10% + Private Healthcare + Energy Bill Discounts + Enhanced Holiday Allowance Are you a Gas Engineer looking for a local patch position travelling within Northampton?...

  • Heating Engineer

    1 week ago

    Northampton, United Kingdom Client Full time

    Heating Engineer Northampton Area £40,000 (OTE of £42,500+) with Company Vehicle, Upskilling/training, Healthcare and career progressionAre you a heating engineer looking to join a well established and ever developing company?This is a fantastic opportunity to get on board with an exciting company who are well backed and have an extensive number of...

  • Client Services Director

    1 month ago

    Northampton, United Kingdom Altavia Full time

    Department: ClientServicesReporting to: ManagingDirectorDirect reports: Senior Account DirectorsAccount Directors and indirect to widerteamOverview of the roleAsthe Client Services Director at Altavia.UK you will assume apivotal role in making a difference via leadership of our ClientService function within our dynamic and creative agencyspecialising in...

  • Technical Sales Engineer

    2 weeks ago

    Northampton, United Kingdom Client Full time

    Technical Sales Engineer (Electrical Products) Field Based - covering East Midlands (Leicester, Northampton, Milton Keynes, Bedford, Luton, Watford, Cambridge, Essex, London - Thames Upwards and more £40,000 - £45,000 + 13.5% Bonus + Training + Progression + Autonomy + Vehicle + Pension + Holiday Are you a sales person with experience in low voltage...

  • Workshop Controller

    2 weeks ago

    Northampton, United Kingdom Client Full time

    Workshop Controller Commutable from Northampton, Wellingborough, Kettering, Bedford, Milton Keynes, Rugby, Banbury, Brackley and more £35,000 - £42,000 + Progression to Workshop Controller + Fantastic Training + Profit Bonuses + 25 Day Holiday + Birthday Off + Pension Are you a Workshop Controller in heavy or light vehicles, or have a background in...

  • Client Service Advisor

    1 month ago

    Northampton, United Kingdom Medigold Health Full time

    **Contract**: Permanent, Full-time (37.5 hours per week) Monday to Friday between 8am and 6pm **Location**: Hybrid to Northampton, NN4 7BF **Salary**: £20,572.50 per annum **SUMMARY** Medigold Health is committed to provide occupational health and wellbeing solutions for employers across the UK. As a Client Service Advisor, your role will include being on...

  • Head of School of Humanities

    2 weeks ago

    Northampton, United Kingdom University of Southampton Full time

    2706824AR A founding member of the prestigious Russell Group, the University of Southampton has a global reputation for its passion and ability to work collaboratively in delivering world-class education, research, and innovation that makes a real impact on society’s biggest challenges. Our interdisciplinary thinking, inventive education, and...

  • Head of Subject: Nursing

    3 weeks ago

    Northampton, United Kingdom The University of Northampton Full time

    About the jobInterview date: 11 July 2024Please note that all applications must be submitted by 16 June 2024 via the University of Northampton website using the link provided, CVs are not accepted.The Faculty of Health, Education and Society at the University of Northampton is looking to appoint an experienced and inspirational academic leader to become Head...

  • Head of Subject: Nursing

    2 weeks ago

    Northampton, United Kingdom The University of Northampton Full time

    About the jobInterview date: 11 July 2024Please note that all applications must be submitted by 16 June 2024 via the University of Northampton website using the link provided, CVs are not accepted.The Faculty of Health, Education and Society at the University of Northampton is looking to appoint an experienced and inspirational academic leader to become Head...

  • Head of Subject: Nursing

    1 week ago

    Northampton, United Kingdom The University of Northampton Full time

    About the jobInterview date: 11 July 2024Please note that all applications must be submitted by 16 June 2024 via the University of Northampton website using the link provided, CVs are not accepted.The Faculty of Health, Education and Society at the University of Northampton is looking to appoint an experienced and inspirational academic leader to become Head...

  • Head of Subject: Nursing

    3 weeks ago

    Northampton, United Kingdom The University of Northampton Full time

    About the jobInterview date: 11 July 2024Please note that all applications must be submitted by 16 June 2024 via the University of Northampton website using the link provided, CVs are not accepted.The Faculty of Health, Education and Society at the University of Northampton is looking to appoint an experienced and inspirational academic leader to become Head...

  • Head of Subject: Nursing

    3 weeks ago

    Northampton, United Kingdom THE UNIVERSITY OF NORTHAMPTON Full time

    About the jobAre you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.Interview date: 11 July 2024Please note that all applications must be submitted by 16 June 2024 via the University of Northampton website using the link provided, CVs are not accepted.The Faculty of Health, Education and...

  • Head Chef

    2 weeks ago

    Northampton, United Kingdom Corecruitment Full time

    Head Chef Northampton£45,000 + BenefitsMy client is a beautiful multi -faceted events venue and hotel who are looking for an exceptional Head Chef to join their team. As Head Chef you will be responsible for the managing all aspects of the food operation and play a key part in the future development of this exciting venue whilst working closely with the...

  • Client Relations Executive

    5 days ago

    Northampton, United Kingdom Portman Finance Group Ltd Full time

    Portman Finance Group, one of the largest Commercial Finance brokers in the UK, is looking to recruit a Client Relations Executive to join our growing team, based at our Head Office in Northampton. The company is a specialist business to business finance broker and lender, providing a personal and professional approach to SME funding for over 12,000...

  • Head of Self Service Reporting

    2 weeks ago

    Northampton, United Kingdom Barclays Full time

    **Head of Self-Service Reporting** **Northampton** As a Barclays Head of Self-Service Reporting, you will be defining the reporting roadmap. This will be based on key strategic requirements in addition to user and colleague feedback. You will be including changes to advance both the volume and quality of data available to colleagues. In addition to this you...

  • Head of Finance

    1 month ago

    Northampton, United Kingdom Butler Rose Ltd Full time

    Butler Rose is pleased to be supporting a dynamic SME operating in a specialised industry with the recruitment of a Head of Finance. Our client is focused on delivering exceptional products and services to their clients. There is a strong emphasis on innovation and customer satisfaction, and they strive to stay at the forefront of their field. The Head of...