Head of Customer Care

2 weeks ago

Northampton, United Kingdom Persimmon Homes Full time

From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential.

We’re Persimmon Homes, a FTSE 250 listed company and a leading UK house builder serving local communities across the UK and delivering around 10,000 homes a year. We have 29 operating businesses in England, Wales and Scotland, three house-building brands and three off-site manufacturing facilities.

**We’re looking for people like you, and this could be your opportunity to start Building Your New Possible.**

**What is the role?**

We are excited to be recruiting for a Head of Customer Care reporting to the Managing Director.

The purpose of the role is to contribute towards meeting the Group’s Customer satisfaction targets, and to manage all post-occupation customer-related issues through to resolution via the Customer Care team. Provide a service within Company Guidelines, Group Standards and Procedures for Customer Care, to ensure customer satisfaction and maintain the company reputation.

**The role will include**:

- Providing leadership to the Customer Care Team comprising of Customer Care Manager, Customer Care Coordinators, Administrators and Maintenance Operatives
- Working closely with the Construction & Sales Teams is vital and this role is an integral part of the Regional Management Team to underpin the local strategic decision making with the customer centric agenda
- Overall you will be responsible for ensuring the service provided is in line with the Company Guidelines, Group Standards and Procedure for Customer Care to ensure Customer satisfaction and Company reputation are maintained
- Updating the Construction Director and Managing Director on customer issues and actions taken to resolve them

**What we need from you?**
- Have a proven track record of managing a high performing Customer Care Teams within a highly customer focused environment
- A good understanding of business requirements and brand positioning and be intuitively customer focused and demonstrate an ability to learn different systems
- Construction industry experience is not required
- Thrive in a busy, fast paced environment

**What’s in it for you?**

Salary and benefits package
- Competitive Salary (DOE)
- Company Car/Car Allowance
- Pension
- Life Assurance
- Bonus
- Health Care

When you join us, the future is yours to explore. You can realise your full potential through industry-leading training and clearly signposted career paths. Persimmon is where hard graft and team spirit means real variety, satisfaction and rewards. A place where you can be at your best, and even go beyond what you thought you were capable of.

**Persimmon are Proud Sponsors of Team GB**

**No Agencies please** - Persimmon will not accept speculative CVs as a means of introduction
- Persimmon is an equal opportunities employer. We are committed to encouraging equality, diversity and inclusion among our workforce and eliminating unlawful discrimination._
- Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best._

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