Customer Support Advisor

7 months ago

Wigan, United Kingdom Page Personnel Full time

Immediate start permanent position
- Flexible working patterns

**About Our Client**:
The client we are working with specialises in consumer recycling & production services on both a B2C & B2B basis. over 10,000 employees across Central Europe & UK alone, having multiple specialised divisions providing ecological and environmentally viable solutions.

Key responsibilities consist of:

- Handle customer enquiries and complaints promptly and professionally.
- Collaborate with team members to provide the best possible service.
- Handle customer requests accurately, encompassing pricing policies, claims, samples, sketches, specifications, offers, general inquiries, and website training.
- Maintain the company Management System with current customer information.
- Contribute to defining and monitoring customer account plans and assist in data collection for these plans.
- Attend meetings alongside the assigned Account Manager and Regional Sales Director.
- Uphold the group's Management System pertaining to sales and commercial activities.
- Work closely with other departments to resolve issues and escalate where necessary.
- Monitor customer accounts and manage orders efficiently.
- Ensure compliance with company policies and procedures.
- Participate in team meetings and contribute to continuous improvement initiatives.
- Record all customer interactions accurately in the CRM system.
- Provide feedback on customer insights and trends to support business development.

**The Successful Applicant**:
A successful Customer Support Advisor should have:

- A solid understanding of customer service principles and practices.
- Strong communication skills, with the ability to build relationships with customers.
- Good problem-solving abilities and a keen eye for detail.
- Experience in a similar role within the Industrial industry.
- Proficiency in using CRM systems and Microsoft Office suite.

**What's on Offer**:

- Ongoing training and development
- 23 Days holiday a year plus Bank Holidays, Increasing within service.
- Contributory pension scheme
- Cycle to work scheme
- Opportunity to work in a collaborative and supportive team environment.
- Stable employment with a reputable company in the Industrial/Manufacturing industry.
- Great accessible location within local amenities

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