Graduate Customer Service Executive
3 months ago
**Graduate Customer Acquisition and Relationship developer at Andrew Grant**
Andrew Grant Estate Agents is seeking a personable, motivated, well organised and persuasive individual to join our customer acquisition and retention team.
**Position**: Relationship Research and Development Executive
**Location**: Spetchley, Worcestershire
**Hours**: Full-time, 40 hours per week
**Salary**: c£24k
**About Us**:Andrew Grant is a leading name in estate agency with over 50 years in the industry, specialising in both Sales and Lettings. We are entirely focused on delivering exceptional service to clients using a unique marketing method which is in deployment but constantly evolving. You will receive full introduction to this advanced behaviourally based model as well as ongoing coaching. You will also have the opportunity to contribute to the development of this powerful model. We have a positive and rewarding work environment, where employees can thrive and contribute to our ongoing success that is in contrast to current industry trends.
**Role Overview**: You will play a pivotal role in implementing our methods in this new initiative focused on expanding our client base while nurturing and extending existing relationships. Your primary focus will be on a method that best identifies and engages with potential clients, establishing rapport and guiding them through the selling or purchasing journey. You should have exceptional communication skills and a genuine interest in human behaviour and relationship development.
**Key Responsibilities**:
- Filter incoming client calls for opportunity or relationship management issues.
- Build and maintain relationships with clients, ensuring their needs and preferences are understood and met.
- Provide expert guidance and consultation to clients throughout the buying or selling process.
**Qualifications and Requirements**:
- Excellent interpersonal and communication skills, both written and verbal.
- A genuine interest in working in relationship management.
- Good analytical skills and the ability to address client concerns with empathy and professionalism.
- A commitment to continuous learning and developing the best approach to maximising client satisfaction.
**Benefits**:
- Competitive annual salary.
- Opportunities to develop unique relational skills based on the latest behavioural understanding.
- Engaging, harmonised and collaborative work environment.
**Salary**: £24,000.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Reference ID: Relationship Research and Development Executive
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