Receptionist/administrator

3 months ago

Chesterfield, United Kingdom Derbyshire Community Health Services NHS Foundation Trust Full time

We are looking to appoint a highly motivated, enthusiastic, efficient and friendly person to be part of the reception team at St Lawrence Road Surgery.

**You will need to have**:
A good standard of general education which includes English language GCSE, Grade C or above.

Previous customer service experience.

IT literacy skills

Excellent communication and interpersonal skills

Excellent customer care and communication skills are essential as well as a friendly and caring personality. You should also have a good telephone manner and be able to stay calm under pressure.

Good keyboard and PC skills, with demonstrable experience of using Microsoft Office, eg Word, Excel and Outlook

Responsible for the busy switchboard and reception area. To provide a friendly, helpful and professional service.

Provide comprehensive reception clerical duties.

Open premises; prepare to receive patients at the published opening time.

Deal with telephone and face-to-face requests for appointments, home visits, enquiries for test results and record relevant messages for clinicians and practice manager

Undertake any training and attend staff meetings as required such as mandatory training

Scan letters into patients electronic records

Deal with payments from patients

Open post

Dealing with deliveries

Check lights, computers and equipment turned off in all rooms before leaving the building and set alarm system

Undertake any other reasonable duty that may be required and agreed with the management team

The Purpose and Activities of DCHS?

Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people’s own homes and via virtual consultations.

During the pandemic response, we have led the implementation of public vaccination centres in collaboration with partners across health and social care.

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account

This is a busy and varied role which requires a flexible approach and you will need to be able to work using your own initiative and as part of the team.

Flexible working hours will be required at times with the provision of cover during periods of annual leave and sickness.

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