Customer Services Assistant

6 months ago

Glasgow, United Kingdom Savills Management Resources Full time

**Purpose of the Role**

As a Customer Services Assistant within our busy Shopmobility team, you will be a customer-focused individual providing exceptional levels of service at all times. You will be able to deliver exemplary standards of communication and demonstrate the ability to work within a team.

**Key Responsibilities**
- To work the hours and shifts in accordance with conditions of employment.
- To carry out duties in accordance with instructions issued by the Community & Commercialisation Manager.
- To comply fully with the Health & Safety Policy for the Centre.
- To ensure that the requirements of the Fire regulations are strictly complied with.
- To ensure that the Rules & Regulations of the Centre are complied with at all times.
- To assist and undertake all Shopmobility relevant tasks.
- Ensure that the Centre is a safe and pleasant environment.
- Courteous communication skills are required to liaise with members of the public and retailers.
- To log complaints, compliments, incidents, lost property etc. in the correct database as quickly as possible when required.
- To assist with lost cars, children and families when required.
- To liaise with all other departments as appropriate.
- Having pride in the centre, helping to maintain its high standards in all that you do.
- Being able to interpret customer needs and deliver meaningful advice.
- Providing a quality, efficient and friendly service.
- Taking the initiative in assisting customers.
- Ensuring a good knowledge of all facilities and processes in order to deal with customer queries, complaints and compliments in line with company procedure.
- Taking care of your own, and the health and safety of others.
- Being observant at all times and reporting any suspicious packages or persons immediately.
- Maintaining a smart and well-groomed appearance meeting our uniform standards.
- To proactively engage with customers throughout the shopping centre providing assistance direction and deliver exceptional standards of customer service.
- Ensure that customer comments are recorded and ensure that customer feedback is passed to line management.
- Ensure that a positive imagine of the centre is displayed at all times.
- Correct procedures to be followed at all times.
- Dealing with any customer/visitor enquiry in a professional, friendly way.
- Handle and resolve customer complaints in a professional way ensuring information is then passed on the relevant person.
- Process accident/incident reports as required in a timely and accurate manner.
- Report any security incident through the appropriate channel.
- Undertake any further duties as requested by the management team.
- Increasing your knowledge and skills through education and training.

**Skills, Knowledge and Experience**

**Essential**
- Ability to demonstrate high levels of customer service at all times.
- High level of integrity.
- Ability to work on your own or as part of team.
- Ability to deal with demanding situations.
- Actively solve problems when presented.
- Reliable and flexible/supportive team player.
- Attention to detail/vigilance.
- Honest and reliable work ethic.
- Willingness to partake in on-site training.
- Excellent organisational, interpersonal and communication skills.
- Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
- Willingness to undertake additional training and career development.
- Well presented.
- Accurate record keeping with good attention to detail.

**Desirable**
- NVQ Level 2 Customer Service or equivalent
- Good communication skills both verbal and written

Working Hours - 24 hours per week over a 4 week rota: Week 1 - Thursday & Friday. Week 2 - Monday, Friday, Saturday & Sunday. Week 3 - Thursday & Friday. Week 4 - Monday, Thursday, Saturday & Sunday.

Salary - £23,083 (FTE) - £13,851 (Pro rata)

LI-DNI

Please see our Benefits Booklet for more information.

  • Customer Service Assistant

    6 months ago

    Glasgow, United Kingdom Total Staff Services Full time

    Total Staff Services are currently looking to fill Customer Service Assistant roles we have available within one of the UK’s largest accommodation providers. This will be an amazing chance to get involved in the company and become part of a team working with students from all over the country or even the world. Your role will be based in any of the...

  • Events Assistant

    6 months ago

    Glasgow, United Kingdom Customer First Venue Services Ltd Full time

    We are searching for an enthusiastic person to join our front of house operations team at the**studio** in Glasgow City Centre. **About the role and you**: We are looking for friendly, self motivated, customer service focused Events Assistants. Your role will be an important part of ensuring we achieve our goal of Customer First and ensuring all of our...

  • Event Catering Assistant

    6 months ago

    Glasgow, United Kingdom Customer First Venue Services Ltd Full time

    **Event Catering Assistant** We are searching for an enthusiastic person to join our front of house operations team at the**studio** in Glasgow City Centre. **About the role and you**: We are looking for friendly, self motivated, customer service focused Event Catering Assistants. Your role will be an important part of ensuring we achieve our goal of...

  • Customer Service Advisor

    6 months ago

    Glasgow, United Kingdom Total Staff Services Full time

    **Job Title: Residence Advisor (Customer Service Front Desk) - Glasgow Student Accommodation** **Company**: Total Staff (Recruiting on behalf of Company) **Location**: Glasgow, United Kingdom **Salary**: £11.44 per hour **Hours**: 20 hours per week, flexible hours Monday to Friday (agreed prior to start) **About Us**: Total Staff is a leading...

  • Customer Service Assistant

    6 months ago

    Glasgow, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Glasgow, G21 1LZ **Hours**:Part-Time / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a...

  • Customer Service Assistant

    6 months ago

    Glasgow, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Blantyre, G72 0JB **Hours**:Part-Time / Permanent **Hourly Rate**:Up to £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a...

  • Customer Service Assistant

    6 months ago

    Glasgow, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Glasgow, G13 1EQ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Up to£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Service Assistant

    6 months ago

    Glasgow, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Thornliebank, G46 8AA **Hours**: Part-Time / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Service Assistant

    6 months ago

    Glasgow, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Glasgow, G5 0DZ **Hours**: Part-Time Hours Available **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store!...

  • Customer Service Assistant

    6 months ago

    Glasgow, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Glasgow, G5 0DZ **Hours**:Part-Time Hours Available **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store!...

  • Customer Service Assistant

    6 months ago

    Glasgow, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Glasgow, G21 1LZ **Hours**:Part-Time Hours Available **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store!...

  • Customer Service Assistant

    6 months ago

    Glasgow, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Glasgow, G21 1LZ **Hours**: Part-Time Hours Available **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store!...

  • Customer Service Assistant

    6 months ago

    Glasgow, United Kingdom World Duty Free Group Full time

    **Customer Assistant - Customer Service Advisor** **Location** - Glasgow Airport **Pay **- competitive hourly rate plus excellent benefits (4am-6am get an additional 20% premium for the unsociable hours) **Contract **- Part Time, 24.5-29.25 hours per week Working pattern - 3 on 3 off between 1000-2200 **Customer Service advisors** have a very exciting...

  • Customer Service Assistant

    6 months ago

    Glasgow, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Glasgow, G71 8BG **Hours**: Part-Time Hours Available **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group Transport Required We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...

  • Customer Service Assistant

    6 months ago

    Glasgow, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Glasgow, G21 1LZ **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:Upto£10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt...

  • Customer Service Assistant

    6 months ago

    Glasgow, United Kingdom CJ Lang & Son Limited Full time

    **Customer Service Assistant - 16hrs** SPAR Abronhill **About us** At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything from tonight’s dinner to...

  • Customer Service Assistant

    6 months ago

    Glasgow, United Kingdom Exchange People Full time

    **Looking to start someone end of April/start of May.** **Monday - Friday 9am-5pm** **£12ph** **Responsibilities**: - Take phone orders accurately. - Handle incoming calls and assist customers with queries. - Follow up on quotes promptly. - Assist at the trade counter. - Manage administrative tasks efficiently. **Requirements**: - Previous admin or...

  • Customer Service Assistant

    6 months ago

    Glasgow, United Kingdom World Duty Free Full time

    Location: Glasgow Position: Part Time **Salary**: Competitive Hourly Rate Benefits: Benefits - Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts) **Customer Assistant - Customer Service...

  • Customer Service Professional

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom HSBC Global Services Limited Full time

    Job DescriptionWe are seeking a passionate and skilled Customer Service Professional to join our team at HSBC Global Services Limited. In this role, you will be the first point of contact for customers, taking ownership of their needs and delivering exceptional experiences.Your key responsibilities will include:Providing exceptional customer service,...

  • Customer Service Assistant

    6 months ago

    Glasgow, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for Eurest on a full time basis, contracted to 35 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its...