Scheme Support Officer

2 months ago

Newport, United Kingdom Pobl Group Full time

We have opportunity for an enthusiastic and passionate individual looking for a rewarding role where they can positively impact the lives of those experiencing homelessness. If you would like to be part of our team and make a real difference to someone else’s life, please read on....

**Who are Pobl Group?**

Pobl Group are a proud employer of over 2,300 colleagues providing diverse services and making a difference in communities throughout Wales. Our Care team provides registered care services throughout South Wales at dozens of locations and for a wide range of customers.

**Where does this role fit in?**

Albert Street is a supported accommodation services providing homeless people with a safe place to stay as well as the support they require to regain independence and move on into their own tenancy.

Albert Street provides person centred and tailored support to individuals accessing the service. We deliver support that meets the needs of the individuals, and which provides opportunity for them to achieve their goals and aspirations. Our incredible teamwork achieves this by getting our clients settled in, identify their initial support needs, engage with them, refer to other relevant services where required, and teach tenancy management skills.

**What is the role?**

This is an exciting opportunity for someone who is looking for a challenging but rewarding role.

As a Scheme Support Officer, you work alongside the Project Workers, manage the scheme at night and be available to our clients who need support.

Every day is different and every day you would learn new skills and have opportunity to work with a variety of agencies such as social services, health visitors and community nurses.

You would be delivering the crucial support to our clients within a 24-hour setting and will be a fundamental part of ensuring a positive move on for them.

**Your day will consist of**:

- Engaging and interacting with the people we support
- Supporting Project Workers in delivering workshops relating to tenancy management and health and wellbeing
- Welfare checks
- Ensuring the building is secure including health & safety checks and maintaining an awareness of who is in the building
- Dealing with challenging behaviours
- Addressing any additional needs, the people we support might have

Our aim is to ensure we equip these individuals with the knowledge and tools they need to live independently. This is a challenging role, and you will be faced with complex behaviours and needs, including alcohol misuse, mental health, substance misuse and anti-social and offending behaviour. You will work with a range of different personalities and behaviours so you will need to be able to adapt your approach to engage with a diverse cliental.

**Who we are looking for**:
There are many things we look for when recruiting Scheme Support Officers and each person in the team brings something different to the role.
- Ability to work with and build rapport with vulnerable and disadvantaged people and to provide support and advice appropriately
- Ability to work well within a team
- Ability to prioritise tasks and manage own workload with mínimal supervision
- Relevant experience or transferable skills
- Demonstrate the right attitudes in line with Pobl values
- IT Literate
- Ability to deal with challenging and emergency situations
- Good communication skills

**What are the pay and benefits?**
- A competitive salary of £21,260.20 FTE
- This is a permanent, Part-time 36hr contract
- Work pattern: the scheme is covered 24hrs, 7 days a week therefore you may be required to work days, evening, and nights
- An Enhanced DBS is required for this role which we will pay for
- 26 days (pro rata) holiday entitlement plus Bank holidays
- Pension scheme
- Colleague Referral Scheme (£250 per referral)
- Time for Talking - a free counselling service
- Health Cash Plan
- Savings Scheme
- Cycle to work scheme
- Eyecare plan
- Give as You Earn charity donation scheme
- Gym and shopping discounts
- Pobl socks and Pobl Bobl hats
- Training and progression opportunities
- Opportunity to swap shifts within the team.

**FREDIE**

**What do you need to do now?

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