Claims and Customer Service Agent

3 weeks ago

Warrington, United Kingdom ABL One Touch Full time

**Claims and Customer Service Agent**

**Warrington**

**About Us:**

ABL was established in 1994 and has remained a leader in the field of vehicle repair ever since. ABL works in partnership with insurance companies and prides itself not only in the quality of its work but in providing excellent customer service and looksto recruit customer-focused individuals.

**The Role**

Our Company has grown significantly over the last few years and with our continued success we are planning on further expansion. Due to this sustained growth we are looking for a passionate dynamic individual who is driven and would love to join our fast-pacedteam.

The Claims and Customer Service team is an integral part of our business providing a first class experience to our customers from our Warrington office.

**Key Responsibilities**:

- Answering incoming Customer calls
- Load any new claims in accordance with SLAs
- Contacting and booking in customers
- Organising collection of vehicles and allocation of courtesy cars
- Keeping correct and up to date activity records on our company database
- Dealing with Customer queries and accurately recording all information
- Obtaining customer images
- To appropriately deal and escalate any sign of customer dissatisfaction

**Who we are looking for**:

- Experienced in taking high call volumes
- Excellent written and verbal communication skills?
- Confident telephone manner?
- Ability to work in a fast paced environment
- Well organised, able to prioritise and work to deadlines
- Good attention to detail?
- Upbeat and friendly personality?
- Experience using computer software and systems

Desirable:

- Claims experience??
- Motor insurance/body shop experience?
- Contact centre experience?
- Knowledge of Advance Bodyshop System

**Personal Attributes?**
- Adaptable and tenacious with the stamina required to follow through
- Team Player?
- Use initiative, be flexible and have a can-do attitude?
- Takes responsibility for own actions?
- Takes pride in doing the right thing in line with company culture??
- Commercial acumen?
- Driven by personal success and shared success

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