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Customer Service Agent
1 week ago
Due to continued success and growth they are now looking to recruit a hardworking and enthusiastic team member focusing on providing an excellent,friendly and professional service to their online platform - Sports, Casino and Games customers.
Key Responsibilities as aCustomer Service Agent:
- To support the Digital Customer Service management team.
- To assist customers in relation to Casino, Poker, Games, Bingo and Sports enquiries.
- To resolve all customer queries professionally in line with agreed KPI's, ensuring that any escalations are raised promptly to maintain customer satisfaction.
- Carry out administration duties as and when required. i.e. logging deposit and withdrawal calls, customer complaints and selfexclusions.
- Ensure customer account adjustments are dealt with accurately.
- Any other duties requested by the CS management team in relation to the role.
Key Personal Characteristics and Competencies:
- Experience in dealing with customers at all levels essential.
- Excellent customer service skills with experience of working in a fast paced environment.
- Professional telephone manner, with excellent listening skills.
- Ability to build and maintain good working relationships essential.
- Analytical approach to problem solving essential.
- Competent computer skills including MS Outlook, Word and Excel essential.
- Ability to resolve support issues to final resolution and to a significantly high standard essential.
- Flexible approach to work, with the ability to multi task.
- A knowledgeable interest in Gaming, Casino and General Sports is desirable
969691NER2
**INDPENO
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